SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just like the Picture! Good Quality. Hat shorts eingenäht-top! my Size M I choose always L. Fits perfectly!
Delivery is fast, packing is good. Very satisfied! And also returned 4-5% from the purchase (7% is a deception), through the cashback system! Here is the link bit. ly/simple112 saving with each purchase. The link can scan with qr code.
Before novosibirsk a month the parcel went. A little protruding thread, not critical, inside the shorts, the fabric is quality, because of the shorts rises, you have to remove them
Ordered on august 26 came on september 28 Quality is excellent Shorts inside the skirt is very soft Size s ideally sat on 40-42, before ordering in the comments read that much more
Great skirt. Lining in the form of pins, but it seemed not convenient to me, i cut off. Size xs for parameters 85-60-90. The village is perfect! And the length is straight excellent. Not short and not long. As in the description of the store. My height of 165 cm. Skirt is happy, i recommend to buy.
The skirt is good. The smell is minimal. Must fade. Corresponds to the dimensional grid. Took my daughter. The baby is happy.
Perfect
Skirt very good, beautiful and durable, took 23 days to arrive, arrived very fast. Wear size 34, and the skirt was uptight. AND she has a short small inside the skirt. Here in Brazil could not buy it unless 200 real
Skirt consistent with the description. Nicely clings to the body. The only caveat is lining in the form of the shorts that are too shallow
The parcel came on time, a good skirt, as in the picture, the description corresponds, sewn qualitatively, inside the shorts. For a slender girl of 12 years with a margin just for the next academic year. Bought for school) bought herself such in another store almost twice as expensive, without shorts, but the material is more expensive, softer and steeper. In the rest, one pattern is sewn) and mine was odorless, and this one had not a pleasant smell, weathered in a few days.