SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My daughter is very happy, suitable for 1.65.
Delivery month. otslezhivalas. zapaha net. ochen soft synthetics, pleasant to the body. roses sewn carefully, no protruding thread. photo inside out. the growth of 173 cm. and size 48 went well. I recommend especially now that the price is reduced. I took for 732 rubles.
Order 28/08/17 received 08 09 17 france. like the picture, low sweater baggy me-1-anne but it's can single size so no problem (i rentrerais in trousers:)).. super pretty nice material i recommend
Perfect fit. Extra room. Durable. Cozy. Purple and red roses. Green leaves. High quality embroidery. Hip length.
Cool jacket. the material is soft, pleasant to the body, flat embroidery, bright. thread never stick. na height 170 sleeve long fit and greater growth. 48 size can take. I 44-46.
Excellent tolstovochka! neat seams, embroidery quality
Perfect! The fit is very nice and the fabric is soft. Very happy! ^_^
Good sweatshirt. nice fabric, neatly sewn)
Svitshot super! 177 on the growth of the sleeves are not short. My parameters: Chest 87 cm Waist 60 cm Dolgovato sent, 5 days. Came 17 days before the Nizhny Novgorod region! Put a present: 3 Very cute: 3
Jacket very good quality. sewn carefully. I am happy. thank you. came very fast 28. 04 ordered and studied 12.05. cool. I advise
Wonderful quality! size 48 is suitable, definitely! sent a gift-nice! happy! I recommend! the growth of the sleeve 168 fine and length
Quality classroom. 169 on the growth of the length of the sleeves and sweaters suitable. Great jacket, a very loose on the parameters 83-60-90. it seems as if it would be a little less. do not shine. Feels cotton with a small admixture of synthetics. the store put in a gift bracelet for загадывания desires. took over 667,80 p.
Super-duper thing! no threads of nowhere does not stick, excellent material, quality embroidery, neatly sewn. very happy! delivery fast, I recommend. the store put in a gift bracelet thread)
Cool jacket! to the touch cotton, my size xs-s, went perfectly, as the size of oversayz, but my height 170 cm sleeves a little short
5 + + + + + he чудестный, warm, soft, beautiful, all seams are flat, thread does not stick, there was no smell, og,,, went perfectly, dealer sociable, posting monitored Shipping in рф-2 weeks.
Thank you very much! my height is 175 cm. the sleeves just, good length, not short. material: cotton with an admixture of synthetics very pleasant to the body. drawing a bright, beautiful, although the sleeves a little tightened for drawing. rekomenduyu!