SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dress is very high quality, super
Very good quality! Excellent dress))
Cool dress, heavy such))
Such fast delivery!!! I did not expect! I'm delighted! On the 8th day delivered to the house in voronezh! The dress is a little different shade, see the photo. But i like it! Quality is good! On the sleeve slightly stick out threads, everything is fixable! Size took m, everything came up. My parameters are 90-67-92
Good product quality, i arrive very fast less than 30 days
The store quickly sent the order, indicated the cost of the parcel 10 $, the dress to belarus came in 14 days. The quality is excellent, the size approached perfectly on the parameters 90-66-94 height 180 cm. Заказала more 2 dress in this store. Excellent seller and best store.
The dress specially ordered for a size smaller than mine for motivation. But s ka sat perfectly on my 42-44 russian, the fabric stretches, very dense. Beautiful, just for autumn or winter, warm.
The quality of the dress is just excellent, the seams are all even and the fabric is just wonderful. For such a price, completely satisfied. It came 3 days earlier than the specified time
Nice warm dress. On the chest 88 cm size s is a little too small.
Quality is the highest, looks awesome expensive, good length, not short, size xs, fast delivery. very like, thank you very much. later add photo
The dress is chic. I have not had such a fast delivery yet. Thank you very much. But the parameters 92.64.94 is great. I will order with.
Perfect! A++++ store
Garnet handkerchief, buttons at the first button reconsidered.
The product is very good and very good but it was for the choice S was preferred to take M
The dress is sewn perfectly, from a dense cooper fabric. The shape holds on the body, stretches. All buttons, the decor is made on conscience. And yes-the dress is very beautiful-it looks "expensive". It was delayed on the way, and the store informed me about it. It is really one of the best aliexpress stores.
Got the another type of dress because of sold out, even more expensive one. Quality is sufficient, looks really pretty. Take two sizes up though