SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I often come to this shop to buy shoes, the quality is good
I often come to this shop to buy shoes, the quality is good
Besides, baby, it was exactly what I needed. The package was complete when I received it. After opening it, I was pleasantly surprised that the baby is better than I expected! I have to give a thumbs up
They are very nice and seem comfortable.
Good product, as described. Arrived in 2 weeks. I took my usual size and nothing to say.
Bad finishes, but comfortable
These shoes are so freaking cute! Definitely SIZE UP ladies. I got a size 40, ordered a 41 and they fit perfectly! Paid 3 euros extra for shipping and arrived in Spain in 13 day. So happy with them!
Besides, baby, it was exactly what I needed. The package was complete when I received it. After opening it, I was pleasantly surprised that the baby is better than I expected! I have to give a thumbs up
Fast shipping. Malomerki at 38 size you need to order the fortieth
Exelent product equal to q publican arrived in 15 days
Delivery about a month in Belarus, at its 40-41 took 43 size, along the length of the foot looked table, perfectly approached. Narrow in the toe of the foot, for me and my narrow feet is good, but others should be taken into account when buying. When walking "dubovatye", the strap on the heel holds the leg in the sandals, but does not fix, let's see how they behave in the brain, I. For its price worthy sandals, the length of the foot according to the table corresponds
Skvělé botky,lehounké měkoučké... For teplé počasí Luxus .... Přišla Velmi rychle
Good product, according to store's description. Arrived in good weather, excellent condition
Besides, baby, it was exactly what I needed. The package was complete when I received it. After opening it, I was pleasantly surprised that the baby is better than I expected! I have to give a thumbs up
Just like in the picture, very comfortable and pretty
They are quite well the truth and have arrived quickly to Mallorca
The goods were delivered very quickly. Corresponds to the description. I'm happy.
The shoes arrived very quickly very well very beautiful I like a lot they are light
Llegó súper rápido y es tal cuál en la foto, tallaje exacto
Beautiful and comfortable!!! Take its usual size I make a 38 is perfect. Only downside the laces are plastic so difficult to make a neoud and hold medium while the blacks are in imitation suede fabric.