SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Falls called small. I have size 40 ordered that is also my size. My heel just come on the edge. Super fast and neat delivery
In the reviews they wrote that they are small and here they are too big for me. I wear 37, I ordered 38. And my leg is very narrow, and also wide. Well, come on, at home I'll wear) and still in size I will order) and so tapulechki charm: soft, comfortable))
Comfortable and beautiful. I was afraid that it would not be comfortable to wear because of the fact that the thumb as-would be separate. It came quickly. At its size 36 ordered 37, came up, although it was possible and 38.
The parcel came exactly according to the specified date, it is ideal. the description is accurate, the size is small, 40 size ordered 43, came up perfectly.
Matches the 17 June, arrived the 25 June. Very beautiful and comfortable thanks to the store.
Perfect! As shown in the photo. The number is fair, but I wouldn't ask for a size more than it is uncomfortable.
Shipping from Hong Kong to perm is just lightning free! June 12 ordered, June 20 courier brought home. For the speed-Special Thanks! Now about the goods. The slaps were without a box, just tightly wrapped in two p/e packages. After the autopsy, there was a strong smell of glue, but quickly flew away. They are made, apparently, on an ambulance, somewhere not very neat. But I can't say it's bad. I ordered in accordance with the size table here. At its Russian 38th size ordered a dull 39th. Approached perfectly! If for one summer for such a price is enough, I will be very pleased. On the leg look great! Comfortable, soft. The sole is super flexible. Let's see how much they leave. For today, thank you very much to the store! To buy for wearing for every day I recommend! Light and comfortable.
My size is 37-38, I ordered a size 38, but it got small. The sandals are beautiful and comfortable.
Very happy. Soft, comfortable and beautiful look on the leg. Quickly sent.
Sandals are super soft, comfortable. thanks to the store, take it will not regret. They Go size in size 38 my size sat perfectly
Fast delivery, very comfortable I like a lot, I'm 40 in France, I took 41 It's just
Beautiful!!! I'm very happy, it's article is perfect Highly recommend. Thank you very much for your quick response.
I like, comfortable, soft. i came quickly. I have a stop 25 cm, I ordered 40 size. Came well.
Very beautiful, comfortable. Soft and flexible sole. True the size of the shoe. Will see in summer.
Are very beautiful, like the picture
For 2 weeks in Vladikavkaz. At me 38'5, chose 25 '5 cm insole. Quality very much. Stitched. The fabric is cool, soft. Generally out of 100 per 300❤& Middot;❤& Middot;❤& Middot;
Cool. Sole on marmalade chewing similar. Not suede at all. I liked. size 39-40 more often I buy. These came up.
Hello very pretty I like thank you to the store
Soft, look good, but there is one thing, but they are on a wide leg! Took 40 size at its 39 in length I would like to add another size, the leg as if a little hanging, only then they would be even wider! But on a broad foot just a find! I will wear at home instead of slippers.
соответствует описанию, размер соответствует ряду, очень удобные и легкие, качество хорошее