SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
shipping took 2 months to come to canada. soft on inside, picture feels very laminated though. the color is gorgeous as the picture. i’m 5’4 and a xl fit perfectly. fabric feels a bit cheap by the way.
Very nice! It was the right amount of bagginess I wanted, just size up if you dont want it snug :)
Good quality material. Sizing accurate. I am happy with the print. Thank you.
Beautiful colors and impeccable printing thank you!
Sérigraphie très jolie . Matière douce et agréable Pris une taille au dessus pour effet ample
very pretty
Je l’adore
Pleasant to the touch, warm, sewn quite well, the size corresponds to the description, I liked everything))))
Look like the image except for the sleeve is a bit long.
So cute!! The emblem is definitely cheap feeling, but the sweatshirt itself is so soft and comfortable. Very good for the price.
Very warm
good fit and item is as described. The actual picture itself is very textured and lumpy but not too noticeably so. You get what you pay for. Very lightweight fabric, good for warmer weather when you just want something light to wear.
Fits perfectly and looks nice! Gave it as a present to my girlfriend and she loves it! Material on the inside is soft and on the outside it has a nice touch. Print is really good quality.
So cute! We love Ghibli!!! THANKS (≧ω≦)
Cute but thin
The jumper is very soft and warm. I ordered a XXL but would go bigger next time as I like it a bit baggy. (size 16). I felt it was fast delivery and I was kept up to date with package tracking. I love this top!
It was a really nice sweatshirt, especially for someone who gets easily cold like me— the image is really clear and the size fits me well! This shipment was actually the first to arrive out of many stores and I received it a week early.
Good sweater but provide a size more, less thick than expected
This one was really nice I really like the design but I am unsure if it will hold in the washing machine, other than that I'm so exited about it