SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super!!!!!! Perfect swimwear!! Quality as in ocean!!! If anyone knows!
Swimsuit mega cool! This is love at first sight :) on the parameters OG 88 about 95 size M sat perfectly.
Very good swimsuit, though, i thought it would come faster. With very modest breasts still looks good. I tried to put my selekon inserts, too, norms. Planting panties only from behind is not mine, too narrow and high. But such a model, many go. And so a very high quality swimsuit, and sewing and material, and sits perfectly.
On the parameters 85-63-89 swimsuit sat well. Nothing presses anywhere, sits well. Quality is excellent! The best of my swimsuits)
Swimsuit gun. Came in a branded zip bag. Size m on og 88 and ob 96. In the cup there are inserts, without fastening at the back like a top.
Its a very nice bikini! The quality is really good, and the size chart is reliable. The seams are even. For my parameters 90-73-95 medium fits perfectly, its not digging into my skin anywhere, the back is adjustable. I'm really impressed with it! The cups are removable, which is nice. Colour is exactly like on the picture. The bikini is very stretchy.
Fire!!!! Quality is super!!!! 2 weeks shipping, order will not regret! Goes in size
As always excellent quality and lightning fast delivery! It's mine! 4th! Swimsuit of this store! The size ideally approached the og90 under the breast 85, hips 97.
The parcel came very quickly. Everything came up, on a small chest sat perfectly. Straps are adjustable, the material is pleasant. The cup is soft, there is no pushapa. For his swimsuit straight very pleased.
Great, very good fabric, shipping very fast. And they came with a very cool plastic bag