SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is cool, on its parameters og 96 from 78 ob 100 took the size l, i like, delivery to omsk exactly 2 weeks
Incredibly nice fabric! Good quality. Slightly free, but, thanks to the belt, sits perfectly. Fabric does not glow
Perfect dress! Size matches.
A good dress, does not shine through. Below, of course, you need to sew a couple of buttons, in the wind will be too bare legs. But the quality is pleasant, even on the chest does not diverge, although this is my eternal problem with things on the buttons. In my 48 size as a whole approached and the village is exactly as i wanted. It looks good for the city, although on the parcel signed that the beach. There's a belt. After washing everything is fine, dries quickly, ironed easily.
Moscow. Ordered 21.06, received 02.07. At a height of 170 and a weight of 60 ordered l, but at the time it would be m, definitely. In general, everything is fine, but i have to finish 2 buttons, because the last button ends at the most interesting place...))) And so-odorless, without protruding threads, synthetic material, but it seems not critical.
The dress is cool. the height of 154 turned out to be maxi, the buttons end at normal height. I ordered the size xl for the parameters 96-85-106, the village is good, only i will make it shorter. Delivery-10 days to smolensk
Came very quickly in 12 days to ulyanovsk. Size s with an increase of 165 to the heels almost gets: the back is longer than the front. I sat very well, but came with a marriage: black factory paint is indelible. Contacted the store: let's see what he says. Fabric translucent, medium density, synthetics. In the heat definitely not dressed.
I liked the dress! At 44-46 took m, excellent village))). At 42-44 is great (2 last photos). The length is very good)). This dress is suitable for tall girls))). The bottom cut is not small, you can sew the top button down))). For delivery separately paid, came quickly!
Very pretty! within 16 days in Belgium, very good tracking! zo happy, will order again here. I'm 164 cm and I got a medium, is a bit bigger but fits good. so happy
A very nice dress, no smell, no strings. Without belt it's free size.