SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Eye that is well closed up, but beautiful quality. That's a little transparent.
Bright white color. Beautiful. It looks just like the picture. Light and lovely, perfect for summer.
Fastest shipping. Dress of good quality, nowhere thread does not stick out. I ordered a dress on june 26, and a half-power on june 11 in blagoveshchensk. Fit in size.
The order arrived in slovenia on time. The track was tracked, the dress was well packed and arrived without damage during transportation. Dress of good quality for such money. No smell. The seams are more or less smooth except for the lower seam of the length of the dress. Lace is qualitatively executed. Threads do not stick out. There is a thin nylon lining, it may be electrified. The fabric of the dress is thin, smooth has no elastane and stretch, pleasant to the touch. In terms of price and quality i recommend the product to the store.
Dress very pretty, slightly prześwitujaca but neatly sewn. Convenient and very zwiewna. Perfect for hot days. Very fast delivery OK. 3 weeks. Dress zamówiłam about size greater than I wear standard.
Cute, nice dress, synthetic with lining. Looks beach. Suitable for pregnant women. Trapezoid, without waist. Until spb a little more than a month. Washed easily. On m took l, quite comfortable. Collar under the throat, but if the size is normal, it is not particularly felt. Knee length (height 155).
I liked the dress. Chiffon, for the summer is excellent, just above the knee, behind the button. I wear m-took l, the village is good. The smell did not feel, the threads do not stick out. Took for 511r. It was about a month, tracked.
As in the picture. Shines through despite the presence of lining fabric. A little not neatly frayed bottom because of this is frayed. And the fabric is cheaper than in the picture, there is no flowing effect. I will wear it as a tunic. As a dress-everything will shine through. But i expected it so not disappointed.
It is so price, plus an irr price is istible, very well made, with lining, flattering. Recommended, the shipment was quick.
Material Super, wzięłam L for 170 cm tall very short dress, 12 days and delivered pack