SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product and arrived early
Delivery to Ukraine DVI nedili, cholol class, Duzhe zadvena, Dobra krivala camera, захищаючи food grade of scuffs, front sides for 1, 2 millimeters to see the Vish of the SCLA before. Recommend!!!!
The product looks exactly as shown
Amazing
Matches the description. Pretty color. The back part is rigid it's perfect. And the back lanyard seems solid to see in time. But for the moment I recommend
Excellent lining, timely delivery, excellent everything.
Chekala is more than 2 cities. Chohlom is pre-war, відповідає description and Duge Garna yakust
Cool, very comfortable cover! As a stand in horizontal mode, you can use at the same time
I ordered myself and my mother! Myself purple for 11 and mom red for XR. Both cases are very good quality! Colors correspond to the description! Covers fit to phones tightly, keep well, soft silicone edge protects well! Delivery month, for me it's quite normal. The holder is also convenient. The photo is only a lilac cover, as the red is already given to my mother. But they are absolutely identical in quality. A friend saw my case and immediately wanted the same!
Excellent case, everything came to the phone, the quality is good. The product came quickly, I recommend.
Fully corresponds, cool cover, in Kiev reached quickly
Ordered this for the iPhone XR in white, looks the same as it does in the pictures. Case seems good quality, a bit stiff which is good. My only complaint was that the shipping was a bit slow.
Shell in good condition and very convenient to hold the phone!
Хороший чехол,запаха и дефектов не имеет,до Ставропольского края доехал меньше чем за месяц
Единственный минус, в чехле не получиться делать фото со вспышкой)
it fits perfectly for a 8+ dropped it twice today accidentally and did not crack my phone or the case great Quality
Заказала 20.07 в почтовый ящик положили 25.08, классный чехол, сел хорошо!
Классный чехол, уборный и красивый, в мо меньше чем за 2 недели дошёл
07.08.2020г был оплачен. 20.08.2020г забрала с Почты Россия. Качество отличное. Чехол добротный и очент симпатичный. Рекомендую
Although it took about a month to arrive, it has snug fit and Great quality.