SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The material is actually really good quality!!
Good dress but I expect to have a cut on the back as it's in the beige dress
Not exactly what I expected, but it fits well) if you choose the right underwear, as the dress shines through and accessories, then in the summer it's the same
I have something big left and I am m, I rework to buy one size less
My height 162 A parameters approximately 85 62 92. Sits cool and comfortable, the quality is normal. Arrived in 3 weeks
Loved this dress, perfect and got Mt good
Came just in time before my birthday! I am a small girl with slight curves so it hugged me perfectly!
very pretty
Is beautiful
Good, but me too short
High quality as usual
Product of excellent quality!!
Fits perfectly
looks amazing and just like the picture <3
perfect, even better than the picture. I will definitely buy again
The item came in like two weeks which was extremely fast when it comes to aliexpress shipping! I bought a small but it’s not completely tight fitting like I wanted to be, but it’s still an amazing fit regardless (true to size). The cherry on the top was how the dress wasn’t see-through in the slightest which is rare for any white dress, I 100% recommend buying this dress! I might even get another one in black.
So comfy love the dress
Very satisfied, I like it very much. The fabric is not too thin.
im 5’5ft 125lbs and ordered a small, fits pretty good, a little long on the arms but other than that fit really good
I usually wear M but I took L. Fits a bit large, take your size. The dress looks amazing ❤️
super pretty, doesn't show anything despite bejng white
Absolutely beautiful dress, so soft and gentle and because of the knit material, this gorgeous dress is actually cozy warm. A beautiful thing baby.
needs to be washed to get it to a good fabric stretchyness but other than that super comfy!!
Bonito