SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is excellent. In my 40-42 took the size of m. Size s would sit tight and look worse. With an increase of 162, the length is just below the knee. Quality standards. Does not shine through! My advice take a larger size! Delivery to penza three weeks sdecom.
Dress chic! I liked it very much. Delivery is almost a month. Threads do not stick out and sewed neatly, i thought that it would be a little lighter but it came in a dark burgundy color. (The photos looks lighter than really) and so everything is good!
Chic dress, came in 20 days, brought the courier to the house. I bought for 625 rubles. Size s just at 42-44, i do not understand who writes that m should be taken. I took s, and nowhere in the butt and does not press.
Such a great dress! Love it, thank you :) size chart is accurate
The order came quickly, delivery sdek, courier to the apartment. the dress is very good, it was pleasantly surprised, a bit too big, but there is such a fabric that is not scary, and the length pleased me. thank you store!!! girls will order do not doubt .... it is a pity that i can not post a photo!!! thank you again!
The dress is the same as in the picture, it came to the ecb for a couple of weeks, the length just below the knee for height 168, the quality is good, for such money is generally cool!
It came with a temporary tatoo.
The dress is cool!! i wanted the elastic band to be under the breast. delivery by courier month
I order two dresses same size but different colors, and I think material of each color is different. This red dress is better.
The dress is wonderful! Quality sewing, light chiffon, the color is pleasant (shades of brown), feminine silhouette. Delivery is almost a month to the urals, and after courier sdek to the door! At height 165 length to the end of the knee, sleeves 3/4. Sewing such that it will suit girls with wide shoulders (like me, but in the shoulders sits perfectly!) in the sun a little shines through, because. There is no lining, but because of the pattern on the fabric, only the silhouette is visible. Very satisfied with the purchase, i recommend! Be sure to take in a different color)