SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Soft fabric and fits from size 34 to 38. Fits well. Very nice and comfortable.
On the bust 90, the waist 73 is perfect!!!!! I love it just, the top fits perfectly, the quality is good, the material is tight, not short, both under the skirt and under the leggings, the shorts fit the length. The most perfect thing about it is that there are cups. Ordered 2 more brown and green color. Looking forward and ready for summer✅. Recommend store and store, item
Thanks to the store, I weigh 58 kg, I fit into the top easily, synthetics, stretches well, shines through, so the inserts on the chest are like a bodice, the back is half-naked, I think it will serve for a long time and well to wash. The order was waiting for 21.04.23. Arrived 10.03.23. Thanks to the seller.
Top double cool, recommend. Priyshvidko, yakiste KLAS. High burn Moscow! Glory of Ukraine!!
You can't without bra dress, very transparent with the pads otherwise very good!!!!!
Duge Garniy Top! Dear! There are Shvidko priyshov.
I took the hired rozmir, trohi tisny. I recommend it before purchase, the quarter is a pittance.
Great jersey. My height 164 weight 53-sat down tightly. Fit me in size.
cute
nice fabric little small but very good quality
Comfortable top. Nothing sticking out anywhere, fits well. I will also order in other colors. Came quickly enough.
That's the lake and the description. Material is good. Divchini has a 3rd rosemer of breasts, so we'll fix it.
I loved it is super comfortable the amazing fabric! I recommend a lot is size M
Order happened after equal 3 months. Top is nice, perfectly lies. Insert inside a bit off move but can be no problem take out. Only minus it projecting yarn in two places, the rest is OK
Perfect and shipping arrived long before the expected date
Very good, but small cups inside and they are connected together. The quality is excellent all very well stitched, tight, fit in size, not short. Can be worn as a top. Recommend. Ordered 24.09. Came 17.10. Wear size m
On the chest 91 cm to sit the axis so, tugovatiy, yakbi trishki big
Sizing is WAYYYY of XL is equivalent to an A or B cup in US sizing
Small size. Okay. For a 36 and chest if it gives a little more