SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool T-shirt, quality, for my size M, size S is very free, but it's cool. I will order more
Super
Good Mike. I ordered 2 PCs-3XL and 2XL. One is very good, and 2XL is also norms, but on the chest of the toporschica, better 3XL on the OG 120
fits like a glove, 3xl size eu 44/46. quality exelent, print very good. Happy customer
Excellent material, large T-shirts s came up to 46 and then free. There are no complaints about quality and delivery at all.
Perfect, quality Price, fast shipping, size match size, I recommend
T-shirt of excellent quality! Sewn qualitatively, all seams are even, sits perfectly. Took L at 48, sat perfectly (not malomerka)! The fabric is excellent, very pleasant to the body! Purchase is very satisfied! Delivery 18 days to Moscow. Thank you for the quality and prompt delivery!! Ran still order))
Very good quality and looks great, suitable size. He arrived fast
Excellent T-shirt, thin, for the summer is excellent. Seller recommend! Size L on the Russian 50-52 came up perfectly and even slightly with a margin, but I like free ones.
Mike super truth trochi is great on the River river 1,63 m. Og 85 print yakisniy woven prieimna.
Cool top) usually here I take XL, but I read reviews that the top is very large, and took M. On the parameters 102-85.
Nice. Runs big. Don't take larger size as you would with other stores
Качество супер. Идёт в размер, рисунок хорошо пропечатан. Посылка дошла быстро. Всем довольна
Very large was on the OG 100, gave it to her husband))) and realized that the shirt is sewn on patterns for men-it will look good on them)) and for for for
Fabulous. Excellent material and super large size Thank you store and take care
Quality and appearance are excellent.
Pretty Big Mike. On the label is the size s. But it sits quite freely. Free at 44-46 size.
A good T-shirt, pleasant to the body, the seams are made neatly, the threads do not stick out. I liked it. Reached quickly, the product was tracked, I recommend the store.
Good T-shirt, good material, the picture is beautiful, I ordered my mother for the size XS sat well
Good one. M at 46-48. closer to 48.on O. G. 96 villages freely. I liked the T-shirt. Thank you.