SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice and comfy, good for their price. In like tre weeks at home
It fits the images, my size is S but I took a size XL because I wanted it oversize. It's taken a month but I'm very happy with the purchase
Excellent quality. Invited by the scale of והגיע made full. Fast shipping. Satisfied very. Recommend to buy מהמוכר this.
Pants are good, though I thought they would be a little thicker, but also so good) the only minutes-if you put on long socks, then the rubber bands climb up)
is big but Very good quality .. I give 5 stars, arrived well sealed It arrived after two weeks
They're great, I'm 1 '51 cm tall and perfect, hot, I'll buy them in black, quality a 10.
Steep pants, on the Russian 44 took L, very freely sit, height 162 cm, pants straight back to back, Tatarstan reached 11 days
Just what my daughter wanted, corresponds to the description.
Pants are very cool, warm ordered 11.11.2020, came 22.11.2020 in Yaroslavl. Sent to the store next to the house. With the store did not communicate
They're very cute, the fabric is very soft, I hope with the washings it doesn't get loud. I would have looked better a size less. I was afraid the waist would come very short but not. The elastic is not too tight, it's too long. Then I'll order in one size less, that was my fault for not making the measurements long. I recommend it looks good quality. Pd. Mido 1.52m
Super, warm, deep pockets, but I thought they would not be so wide, at its 153 took the smallest, and along the length is ideal (on the ankle, just above) what kind of material is not really very clear, but clearly a large percentage of synthetics, looks good and touch good, But let's see how they will behave after a couple of washings, whether they will begin to impair everything to themselves. So I'll add a review later, and at the moment Super
Size ordered s for height 162.all came well, one minus the elastic band twists on the belt, but you can not correct, free as wanted, satisfied with the goods
Pants are made of good material, wybrałam size M, are gently for short but it don't mind. Shipping in 2,5 week!
Cool pants, warm and soft inside, as for me so elastic from below a little tight, and I also realized that I need a nut to pump
Size S, I look perfect. I expected it a little hotter, but other than that it's 10.
I’m in Canada. Arrived earlier than I expected. Very happy with the pant. Very thick and warm for winter here. Very good price too. Would definitely buy again in other colours. Highly recommended!
The goods came quickly, just a month in Lodz, the goods were tracked. Pants are warm, strings do not stick out anywhere, the quality is chic, everything corresponds to the description. Took on the size more, but they are all exactly a little short, but it's not a problem. I like it very much. 10 out of 10.
I liked the goods very much, the pants are warm, the quality is good, I ordered the size M for height 155, everything is fine.
Very happy with the purchase. I summarize my experience: first I contacted the buyer because I had some doubts and replied quickly and kindly, then when I make the purchase, I send me the pants fast, they 've reached me in about two weeks to Spain, The pants are as described and seen in the pictures to me I love the cut that they have tight waist and wide on the rest of the body, I asked for an XXL size because I wanted me to stay in oversized style and I'm happy with size. The only thing I would have liked was that they had more cotton ratio and were softer, but I put you 5 stars because I consider the value for money to be very good. In case anyone has a reference: mido-1,58, weight 52kg and my measurements are 85-69-94. In conclusion I am very happy with the pants, so yes, I recommend them to you;)