SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool case, comfortable and nice
Perfect! Fits the description and goes like a glove to my phone!
All OK. Perfectly Fit to iPhone XS.
Good Delivery
Fits the iPhone 7 Plus well recommended
I like it, comfortable.
Cool! Protects the bodies as it should. Stands from the screen for 1mm. In perforation from behind, dust is clogged, of course .. But I did not find another cover with such protection in front.
Cover of good quality, I order not for the first time. Shipping fast. The store is sociable. Recommend
I recommend. As you describe. In 2 weeks at home
Very well sat on the device and pleasant to the touch! And yes, delivery is surprisingly fast!!! Wonderful!
Quite correct, fits perfectly to my Iphone 6. Also say it's rewound the mobile.
Muy buena calidad recomiendo 100%
Muy buena carcasa, lo que esperava, gracias
Muy agradecido ya que el producto es exactamente como en la foto. Tardo un poco en llegar como es costumbre con todo pero llega seguro.
Se ajusta perfectamente y tiene una buena calidad...La entrega ha sido súper rápida. Muchas gracias
Fits perfectly, good quality, 9,9 over 10 for not giving the 10
As it appears in the photo. Very nice and soft.
Surprisingly fast delivery, only 2 weeks to Voronezh. Photos correspond.
All right. Fast shipping. The case fits well and aesthetically also fits well. The buttons respond easily and gently. Protect both camera and screen if you put it upside down.
It's rubber, it looks great on the iPhone