SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is all good, the money is super. I took L, but now I think, it was necessary to take the size more because of the growth (my height/weight-170/42), TC when I put on a hood, I look like a comic character.
The store is charming, he put a mini gift. The glory of the seller and the sweatshirts is scoring!
Very cool jacket! The store is sociable, argued with him, but he's cool. The jacket is soft and pleasant to the body
мне очень понравилось❤спасибо в подарок положили расчёску
Bought for almost 900 rubles + 170 rubles for delivery. On the Size M took L and did not lose, not too small and not too big, all right. The material is excellent, the sweatshirt is warm and cozy. I like it very much Also want to note very fast delivery, only 10 days✅This is the only product on Ali who came to me so quickly. In general, take it, you will not regret it, it's a very cool and stylish sweatshirt P.S. With a hood, too, looks good, I'll add a review later
приехала в москву очень быстро, за 5 дней. качество 10/10, только капюшон маленький какой-то, но на мою голову подходит. на рост 170 подошел размер XXL, выглядит как оверсайз. в подарок положили расчестку
Ordered on May 31, came on July 7. On me size XXL, with an increase of 170 cm and a volume of chest 97 cm. Worried, so I took more. It was possible to take XL. The striped gate wanted to blow off, did not work. As a result, she cut off with scissors. The Hood does not put on the head, too small.
Blouse is super, soft and warm! Size mega-oversize, more L take exactly do not need, drown!!! The quality is good, the seams are neat, even the strings do not stick out. Inside is a fleece lining. Thanks store!!<3
Very soft and cropped. I like the collar and overall the sweater is very cute. Im normally a large but i ordered up for an oversized look and its great. Came with a free gift comb.
Nice fabric! The quality is excellent! No sticking thread. The store put a gift comb. Fits in a small squash :) Thanks!
The jacket is super, high quality Took XL, it was possible even more, my size is 42-44, not very short for this size.
At its height, about 170, ordered XXL, wanted to be more authentic, but they are all the same size as it turned out (oversize). And so everything came well, free, insulated (inside the type of fleece is done), threads do not stick out, the harbor does not stink (but it smells like in any of the clothes store). The collar is even striped well made. The hood is really small, well, okay (I love large hoods just). The comb was also placed as a gift at the end of May, came on June 15, quickly however.
The jacket corresponds to the description, the product came relatively quickly. The striped gate is sewn into the hoodie, it is quite problematic to hide it. The jacket itself is warm, but if it is seen that it is not very high quality. The hood on the head is worn, even if not very large in size. The store put a comb as a gift!!!! It was as nice and unexpected as possible. Laces have plastic tips. In general, the goods are satisfied. Budget version of a good hoodie. Hands are better not to raise, everything immediately becomes visible)) seller recommend))
Norms of the jacket. Quality on a triple, in the typewriter can not be washed-it will turn into a half cloth. Material is cheap, Bath spools, print sticker. Red Price-600R, But bribes design This is how the XL sits on the height of 1.68. The hood is funny, but in general it looks stylish. Very soft and cozy in it, I do not want to shoot. 10 Chinese rags of 10. the store puts a comb as a gift. Trivia, but nice
Yay. I received the parcel today. The order was made a week and a half ago. On height 160, weight 47 ordered size m. The village is just perfect! I like oochen. soft from the inside, just tender. Stitched qualitatively, threads do not stick out. Youth style (the sleeves are wide, and the sweatshirt itself is not long). From the Inside, the collar is attached, like a turtleneck. excellent thing for a summer evening. It's also snow-white. The store put a small gift-comb. it's so cute. thank you. pleased. To the seller 5 stars for the speed of execution of the order, beauty and funnity of the thing. I want another same, different color.
It came quickly. Sweatshirt Super! In style-wide and short, as I wanted. Usually I wear M, for oversea I ordered XL and did not lose! Suitable for tall girls (I'm 180). For the summer just right, it's thin, so it will not be hot.
Very happy with the package. The jacket came in 19 days. The product is exactly as in the photos, there is no unpleasant smell, the thread is not stuck, the inscription is glued. There is a hidden striped collar. As a gift put a small comb. For your money this is a very good product, I advise everyone.
Good jacket, delivery less than a month. Sewn well. Only both hands up better not to raise in it. The print is good, paint, not glue.
Good sweatshirt, took the size bigger. Nice fabric
Good, blow sometimes, very comfortable and comfortable. Take it. The quality is stunning. Threads no stinging