SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful delicate dress. Definitely worth your money The fabric is good, not linen, of course, but 20% cotton is available. It came in two weeks.
The dress is super. But still not my style, I can not wear this. Returned by free refund, money came quickly
Arrived very quickly, but thought it was a bit lighter
I loved it! Beautiful. Just as it looks in the picture. He arrived in 3 weeks in My country
The fabric is excellent. To Voronezh, the parcel was 10 days. I wear M ordered L, sat perfectly.
The dress came to Voronezh in 10 days and sent the store very quickly, thank you very much for this. On the domestic size 50-52 came HHL. Does not press anywhere. Quite dense, in the heat does not fit.
In Mo the order was 17 days. 15.07 ordered 1.07 was already in the mail. Cotton. Excellent dress is an interesting model. On the OG 106 cm is dense, and so everything is super. Recommend.
It came quickly. Quality is cool, fabric too. Sleeves keep the shape. Threads do not stick out and the seams are even. Recommend.
Платье очень приятное, красивое, не просвечивает. На море с шляпкой будет идеально!
The dress looks very nice! The fabric is natural, crumples... But it's not hot) the product is happy, thank you very much to the store!
Simple and beautiful, without lining. On height 171 and chest girth 82 suitable
Cool dress, looks expensive, the fabric is good quality, on the parameters 89-74-94 took M, tugovato, if the volume is more better to take L
Dress for height 157 length just above the knee. The material is pleasant, the lock on the side, a couple of threads were present. Seams, lines are even
The dress is beautiful. It came with a delay, but still time for the right date.
Cool dress made of dense fabric. In the sleeves of lanterns is a double fabric. Does not shine through. At 89/68/90, height 170 took M, I love a free cut, who wants to obtyag on the chest, take less. The SPB reached 14 days in Postamat Pyaterochka. I took the same store yellow with sleeves wings, it shines through and the sleeves fall off my shoulder constantly. This is beige much better!
Really very nice dress. It seems that with linen, but can with some admixture. Highly recommend.
Dress Chic!!!! Goes in size. On my height 164 and parameters 90-70-90 ordered m and it sat perfectly! The fabric is like flax. Does not shine, for the summer is excellent. Looks good. The seams are all neat. Side snake. Delivery about 2 weeks. I'm very happy! Took for 1080 rubles.
Super good quality, dense fabric, feels cotton. Fast delivery, in Nizhny Novgorod came in 8 days))) This is my fastest delivery with Ali. On me, the size L is a little too big, Russian wear M-44. I wanted to be slightly freer, if you want to be in shape, take the size in size.