SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Lovely suit, pretty good quality for the price. Looks exactly like in the photos
Amaizing !!! sends to Poland 7 days. Super !!. Swimwear I ordered two, black and pink, pink is a bit neon, but it's good. I recommend ❤️
Very beautiful! Perfect, very loved
Quality’s 100% but the color is more pink neon in person. But is great and looks good . Thanks for the little gift
Exactly as the picture Delivery very fast, thanks
The quality of 5 out of 5 .. the height of 158 is ideal cm by 15 can still be loosened straps are adjustable, size 87-65-87 size 3 s chest perfectly sat if only a little at the waist is too big but not critical for exhalation there is a place)) the store put to 2 m swimwear 2 hair bands very nice mya_mya
perfect
Swimsuit is excellent, high-quality tailoring. I ordered the size s for the parameters 86-62-86, the height of 160. In the hips the most, but a large jumper at the waist and under the breast, you have to suture. And even for a height of 160 along the length back to back, i would even like a little freer, but if you order a larger size, you will also have to suture more. Shipping is not the fastest.
An excellent swimsuit for 46 size took xl, i love when nothing breaks anywhere
Order shipping was free, aliexpress standard shipping service. Track number fully tracked. Delivery time to france: 19 days. The parcel packed in a small package, put in a mailbox. Swimsuit packing: zip package. The goods came in excellent condition, without unpleasant smell. Gift bracelet. Swimsuit corresponds to the description and photos presented on the product page. Focusing on the table of the store and its parameters, i ordered the size m. my parameters: 89-67-93 cm, height 168 cm, weight 54 kg. Swimsuit quality, sewing good. Materials: polyamide (82), elastane (18). The bodice has two dense foam cups that can be pulled out. Swimsuit is fastened with a hook on the back. The straps are adjustable in length. Swimsuit sat on me perfectly, it was necessary only to adjust the straps in size. Landing at the swimsuit is reliable, comfortable. I recommend!