SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m so in love with these heels everyone asks me where I got them every time I wear them.
Beautiful shoes! True to size.
My feet are just making it.. size up. I normally wear a 9 and probably should’ve got a 10
Very very accurate nice shipping no smell
Awesome ))) I love it) comfortable) quality is good)))
Cute! Exactly like picture. Love the square toe and straps detail. It also has a croc print up close! I want the snake print ones too!!!
I love the shoes ,I ordered on July 30 and received August 12 which is pretty fast. I am from Canada also.
I recommend it to you girls, take your size not disappointed!
Very good product according to the description I took 38 and it corresponds nickel I recommend the shipment a little long
Love these they are so comfortable
Chinese size I believe .. order half size up
They're great! Neither the smell nor the edge of the glue, the size table clearly corresponds! I'm a bitch. Come quickly. Recommend!
My wife is very pleased) I seem to like them too. Look neat and original.
Super sandals. The quality is super, the size mesh is specified accurately. Walking is not very convenient, yet the heel is high.
Just waouu delivery in 13 days in France the sandals is beautiful I took a size 8 for a 39 euro but the rope around the toe is not big otherwise everything is good thank you store
Beautiful! Exactly like the photo!
Fit perfect thank you
The shoes arrived super well packaged, the quality is excellent. They look more beautiful in real life, so I'm very happy. I took a size 36, I make a 35/36 and it's a little big (but my feet are smaller BASIC), in terms of length (at the sole), but in width, it's perfect. It is rather comfortable, there is a well padded pad under the foot plant.
Just received them. Ordered a size 7. Fits true to size, note that I don’t have a chunky foot. They do look like the pictures. There is no label on the shoe. They feel like good quality for the price. I did try them on and walked around a little bit, but have not worn them out on the town to give a review about that part. Shipping did take over a month, so order in advance and be prepared to wait. [Want me to review your item(s)? Look me up on Instagram and inbox me! _iamkelsie ]