SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The costume is good, unusual. The size ideally approached 44-48. Height 163 cm (100-86-100). After washing, I will add a tip.
I will immediately say a dress of super quality and after the first wash in the typewriter not a single roller.❄️Price: 963 rub.❄️Delivery about 3 weeks no more.❄My parameters: Waist: 74 cm hip: 88 cm chest: 88 cm height: 155 cm sleeve: 52 I took the beige color, but live it I would say a gentle cream brulee, even closer to the seal. I want ice cream and I compare colors. The size of one is suitable for 42-48 is exactly, My 42 size sits very well. Pullover is free that I like the eye does not cut. The dress itself well, just ideally sat on my figure. Stretches wonderful. The suit is very comfortable and soft. the edges of seamless do not dissolve. All seams are even somewhere stick out threads. The suit is very versatile and practical. Beautifully can be combined with both shoes and sneakers.
In love with this kit *. *! Very soft, pleasant to the body, warm, walked 1,5 months to Moscow, very satisfied!) definitely recommend! The dress can be combined with other things, universal!) height 170, RR 42-44, the village is straight as it should) sweater by the way, ordered from the same store, also unrealistically cool!)
The set is very cool, 42 size sat on the figure. The dress stretches well. Very soft, pleasant. And the jacket is more dense and less stretches. On the height of 167 dress as a mini. The color of the girl is different. In the picture the store is turquoise and I came mint.
The dress is really short at all, but with boots norms! Quality is good, plump, but I'm afraid to roll up quickly (((went suit more than a month
It came to Khabarovsk in 3 weeks. Cute knitted suit, soft fabric, pleasant to the body. On growth 170 not short
Great dress. Soft, warm all neatly sewn. The village is ideal for my parameters 92-64-77. The color as in the photo is very beautiful. My phone does not transmit the color as expected. I strongly advise
The dress is excellent! Very warm, not pricked, very soft, pleasant :) just like in the photo. Fast shipping
Super brand quality clothing is good. In this costume I generally fell in love❤️ It is soft and warm, I do not want to shoot. The size ideally approached the parameters 93/69/97, height 178 cm. Delivery is fast. Track number was tracked. There's a brand name everywhere. Recommend product and store!
Delivery 3 weeks. Quality is good. On the size 42 the dress sat well. Threads stick out. No smell