SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is just delicious! All as in the photo of the store))) size M on height 163 and parameters 84-64-91 a little loose, but for the summer everything is super. Length on the ankle. Sleeves with slightly more obvious buffes than expected. The dress is solid five-very neatly sewn, the fabric is beautiful, everything is as stated)))
The dress is very high quality sewn, lined, and the fabric is good for summer, thin, does not stretch at all. The color is milky with a pattern, as in the photo from the store. I ordered the size of the largest, L on my 46 Rus in the hips perfectly, in the chest and waist is not enough, but not critical .. Sleeves under the armpits presses a little, hands do not lift up much). I pinned on the waist two pins from the wrong side, so that the loops were not in tension. Loops, by the way, elastic bands, stretch well, so there is a stock of 1-2 cm in the chest and waist .. There is an incentive for the summer to tighten the figure by-3-4 cm, to the 44th, and it will be great)). My size: height 163 cm, OG 90 cm, OPG 77 cm, OT 75 cm, OB 99 cm. With the seller did not communicate, sent quickly, to the Novosibirsk region for three weeks. Store thank you!! The dress is very satisfied, everything is fine. 5 +++
¡Very accurate! The fabric is fantastic, extremely beautiful. It arrived perfectly to Costa Rica. Thank you so much store.
A wonderful dress, how sad that I was not enough in my chest. I took L and still did not fit. I will lose weight
Very beautiful delicate dress. Excellent quality seams, the lining is even almost in full length. Very, very satisfied. At OG 88, OT 67 OB 94 ordered M: well suited. At the waist a half centimeter stock. In the chest up to 90 cm will fit. Next will be closely. In the hips freely. I advise you. It came quickly to Moscow-days 20, this is taking into account the situation with the virus, when all shipments were frozen. The store is well done.
The dress is wonderful, light and pleasant. At its size 42-44 it was necessary to take S, took a larger size. At a height of 160 almost ankle.
Good quality, looks beautiful at 42 Russian m freely, at a height of 160 almost to the ankles
Guessed with the size. A good spring-summer dress. Thank you.
I liked the dress very much, I do not find fault with the quality. The size grid is accurate, the village on the parameters 86-70-92 ideally worried that there will be little at the waist but it turned out to be in vain)) The purchase is very davolna, it's not my first purchase in this store and exactly not the last
Very, very like! There will be one of my favorite dresses, I feel) the village on my XS (from 60 cm) is a little loose, but still looks great-it's even good that not in the guise because. It does not stretch at all and it will not be hot in the summer. :) Thank you!