SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
She's perfect. I measure 1m70 for 75 kilos I took a size L
Beautiful! Such as the description, maybe the buttons aren't very nice, but perfect fit, I ordered size L for a height of 1,67 and weight 58, and it's perfectly Oversized! Thank you!
Parfait. Il faut prendre 1 taille au dessus de sa taille habituelle
it’s perfect !
The shirt is good, dense. No smell. I came very quickly. I liked everything
Very nice shirt, the quality is top. A little bit transparent but it's not disturbing. I recommend!
Very nice shirt like the picture. Thanks for the gift.
I thought the shirt would be long but it was short as I expected (just normal) I am 165 and I like it a bit big and so I ordered a M. One thing, It says that it will be delivered 10 days but then it went up to 1 month and that was annoying,,.
Very nice shirt, like in the picture. Perfect.
All OK! Oversized shirt. Bought on the European 34 size. Quality is good.
Very nice shirt but it is transparent. Well packaged and delivery is at the top. The sleeves on the shirt are a little short.
Superb product perfectly complies with the description and bonus a small gift chouchou thank you to this kind store.
It was shipped and delivered quickly to my house. It took about 2 weeks to come! There was a cute note and a hair tie, the shirt itself fits very well for a loose effect. But I do suggest to size up (I’m a M and ordered a L)
Nice model, I took L but for it as in the photo it would have taken XL, I do 162 cm and size 40 .. gift from the store.
Great! I took 3 sizes above for an oversize effect, and it makes great. Very pretty, arrived quickly (13 days).
Je fais un xs mais je souhaitais un effet oversize j’ai donc pris du M et c’est parfait
Blouse received, the goods came in 3 weeks to Ukraine, the quality of the goods is excellent. There was a beautiful packaging and a nice bonus, a gift
Conform to the description... superb size... beautifully packs with a small appreciable gift (No contact with the store so I can not note...)
The shirt arrived pretty quickly. If you want to wear it loose choose a size above, see 2 sizes above, I took M while usually I do S to wear it loose and it's very good.
Very well received quickly size good quality but transparent