SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thick, bright and comfortable sweatshirt, I'm glad!!
Order came in 2 weeks to Rome, chose L and I'm fine with how it fits me, but if you want to look the same as pictured, order an XL maybe. Fabric is soft and warm.
Very cool jacket, long! And wide! As I wanted. I 've been looking for something like this for a long time. Warm and pleasant to the body. Everyone is happy. My height is 172 cm
Envio super rápido e com muita qualidade. Amei! Apenas a parte de baixo é diferente da foto.
size up if you want it comfy, its very warm and beautiful
excelente poleron, super buena tela, gruesa y calentita, mido 164 y pedi talla M y no me quedo grande, los puños preciosos, tal cual a la imagen todo
The jacket is very good, pleasant to the touch and quite warm, for the winter and autumn the most it. Embroidery quality and neat) all came well (on the photo height 160 cm)
The goods came quickly, exactly as in the photo. The quality is excellent, the jacket is warm. Thank you :) with the store did not communicate
Fidel has the picture, quite warm and comfortable
I really liked the jacket! It is warm in it, so it is hardly for summer. Very comfortable and beautiful, I advise)
The parcel came quickly. All wishes the store took into account. The sweatshirt is very warm. At the moment very satisfied.
Perfect. It's as described in the ad. And in the photograph. The fast shipment. Perfect purchase.
I was very happy with this purchase. Very good quality, and very soft inside! Looks excactly like the picture, very beautiful. People even wanted to know where i got this sweatshirt. Shipping was also pretty fast. I love it!
Very satisfied with the sweatshirt, excellent quality. Smooth seams, nice material, odorless. Excellent sleeves are long. I took L sat down as I wanted, a little freely. Definitely recommend. The sweatshirt really liked-dense, soft, warm. Nice color.sooo good oversize.
Great! I took it in this size because I wanted it to be wide and it's successful.
Cute and very warm sweatshirt. I wear 42 size (XS-S), my height is 168, I hang 49 kg. Ordered XXL-as sits look at the photo. If you want straight oversize, as on the model, then take the largest size, you will not lose. The shoulders are wide, the color is milky, yellowish even. We now have frosts, minus the 23-jacket is ideal for this time))
The cotton of the clothes is very soft, the embroidery is fine and beautiful, the quality is great, and the clothes are lovely
very soft and fluffy would have loved it a bit bigger i’m a L or 14 in the uk and got a few sizes bigger defo recommend getting sizes bigger. Only thing is that there’s a few loose threads just cut them off.
Nice cotton sweatshirt. Perfect. The color differs, it's not really white but beige, it's not very serious because it's very pretty
Jacket class, soft, warm, cozy. Seller Thank you✨