SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product and store recommend. The product corresponds to the description.
Thank you store for attending to my request to extend the order confirmation deadline, I was on a trip and I couldn't pick them up, but it's already a completely satisfied fact and I liked them same as the picture, comfortable, and I ordered 39, my foot is 24,5 and accurate
Sandals really liked the size approached light pleasant was a light smell but quickly weathered for the summer perfectly and look neat
Exceeded my expectations, exactly like the picture. Loved it!!
I received my order and when it came one of the shoes was broken. I was excited to get this cute shoe. disappointed
Bought for 1500. Size 42 fits on the foot almost 26) well, a narrow leg, not on a wide one! Laces did not tie, it was lazy, ahaha. The sole is not rubber, I do not even know what kind of material it is, it does not bend, but when walking it will be very spring, at least around the house, like the Very comfortable. Soon I will check them in, unsubscribe) to the Primorsky Territory reached 1,5 months.
I was surprised, for my taste they are beautiful. Very light, comfortable, my foot is thin and they were perfect for my taste (also can be worn by someone with the foot a little thicker but not much) they arrived super fast to Spain number is 38 (Spain) I ordered 40 and they were perfect. I recommend the product and store
Passed quickly, as the store said, in 10 days. Comfortable, light. In my 39, took 40. Approached, tyutelka in tyutelku.
Cool. At its 38-39 ordered 39 size came up perfectly. Lungs. Thank you
so beautiful and comfortable thank u great store well recommended
I arrive very fast I love excellent service
i love them so much....they are so soft and easy to walk in i take 42 for 26.5cm and they fit super,in Germany i have size 41,they came in two weeks to germany....im so happy
Very nice, just like in the photo, comfortable and light arrive in Spain in 9 days. Thank you
Fast shipping, according to the description, material equal to the price of the shoe so well, good foot in, against small size, I took a 40 and I make a 39 It's just you will see on the photos so take a size or above see even 2 if you do not want it to be just pile hairs to your size.
Estoy muy Contenta muchas gracias es exacto ala foto
Perfect! Perfect!
Very beautiful really perfect
Thank you very much, the order is davolna, everything is super. The store and I recommend it.
The parcel went long to the Czech Republic but they are just awesome, the material is a bomb, the light is comfortable and very nice to look at the leg, my size 38-39 I I Super I'm very happy with the purchase!
The order arrived within a month, the parcel was brought home. The length of the insole is 23.5 cm, the size is 37 just. Sex with her turned out to be great.