SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Feels great on the inside, will have to buy a size bigger.love it
47kg and 160cm.Perfect!! Come quickly! The dress is soft! Really love it! Thank store! Will make more orders!
Good. s. height 158, a bit short to me. not аыйдешь, every minute odёrgivat have either. the quality is good. I will wear only at home
Thank stores of goods came quickly good tunichka
A little too small m (sleeves and strongly in oblipku and short) 94-70-97. from another vendor previously took m came perfectly but he did not have beige so took from this store 2 beige and black. I will wear with leggings) Nice quality) Has reached very quickly! 10 days to St. Petersburg
Perfect. By within It micro polar fleece, So that Is ideal To AUTUMN or spring. Is tight fitting That yes, But This well.
Ordered on May 17 May 31 took Dress cool, yes, I confirm the previous reviews, it is really short and офигенскую figure! dense fabric, in the heat not like, all seams are normal, nothing sticks. s store did not charged, the track tracked constantly) by the way, quickly came to the Kursk region!
Delivery 29 days from date of order. trek otslezhivalsya. zakazyvala 2 colors-black and wine came in one package. elastic jersey, odorless, inside a thin fleece, not narrow sleeves, long. for making no complaints, will wear. thanks to the store for a good product, fast shipment-delivery of the order!
I ordered 30.03.17, parcel arrived 05.05.17. originally ordered as a tunic on the growth of 178 weight 60 size s. the quality is good, thread does not stick, color matches, the store matey!
I ordered 08.04.17, I received 05.05.17. on my 98-76-112 xxl slinky, but for home wear is normal, knitted fabric, from the inside something like "fleece" tunic and corresponds to the description and quality for the price neat seams, no smell, thank you store, well done
Ordered 19.04 came 05.05 very fast delivery. 94 og 75 of 93 ordered m, material comfort, myagenko body, a small fleece, now just right with leggings.
Gorgeous dress! I order a second time. delivery fast. 42 size, growth has ordered 163 s, the village perfectly. the fabric is very pleasant to the body. all as in the photo retailer. but not for tall girls, as her short. thank you store for a good product)
Dress it for 15 days it is very fast) pleasant to the touch and elastic Short, but I ordered myself not so happy with everything
Loved the fabric... but very visible underwear ((((if it was tighter would be ideal)) of the color everything is seen .. only for owners of the perfect figure
Great dress!!! came quickly. almost no foreign zapaho. the material Pts pleasant to the body. not in the summer!!!! fabric is thick
Ordered 2 black and beige. the black dress is very very happy. with a pleasant nap. even if sewed of thin fabric, it is more expensive would cost. my height is 150 cm and size 40-42 s still in the hands free but not critical. as in the photo shows I'm a little longish. podkorotit, but I think it looks so good. Thank you very much the store. parcel tracking is not very accurate, yesterday only watched the parcel allegedly customs just passed, and in fact it is already on the mail.
Thank you! nice dress... sewn well... but considering that I am very thin to me too wide sleeves... the length is not short... my height is 156))) as well as a good figure sits well) warm)))) it's fast)))
Great dress Dimensions search on 90 og 65 of 93 growth of 158 I ordered all came))) the fabric is very pleasant to the body. fast delivery three weeks thanks!
Качесивом happy! tozhe razmkrom and color! thank you very much!
Nice color! the quality! came the right size! super super! spasibki. great sitting on the figure!
Excellent longsliv trekotazh quality with a thin fleece
Very fast, soft, perfect dress, took on height 156 m, will be high as jacket
All good come without marriage. pretty fast delivery about a month, although the material synthetics with something incomprehensible. About the length of the written I will say that this dress for a maximum height of 168 cm, I was all good as my height is 165
It's very fast for 10 days. the growth of 155 is ideal length, the parameters of 87-60-87 top is a little wide, probably need more broad... and terribly wide sleeves. also it is necessary only seamless underwear maybe even shine navel :)
Great dress, good quality! threads do not stick, no smell. my size is s, but read in a review, that would be a short and small, l took the village is excellent.
Dress is excellent, fabric pleasant to the body. everything came thank you!)))
I must say I'm overly impressed with this store. first off let me say shipping is incredibly fast. I ordered on February 24th the seller shipped it out the next day and I received it today. the quality is perfect. the material is thick and not see through. It's exactly as described in the picture I look forward to ordering more! also please select your true size as it does stretch some. If you go a size up it'll be to big. I'm 4'11 142lb and cup size 36D.
Long thought to order or not, but I liked))) soft, nice dress) rukovp wide, I will take in. 20 days waiting
The quality is good. I enjoyed it. thank you very much. it took 17 days from the date of dispatch of the order and receipt
Shipping to Ekaterinburg 10 days!!! oilichno! Stuff is very nice, took a l, she wear s. took a view неидеальности figure)
Dress is excellent. yes, the sleeves are too wide, but what do you want for 430r. where you will find a sexy dress for this price??? fabric pleasant to the body, does not shine is not pricked does not correspond to the picture and the fast delivery! yes to this dress need seamless underwear and preferably a perfect figure))) I took m 170 cm. 92 cm ass. waist 65 cm. it is too big to me is высад. but still, the girl is excellent bold)) take!)) (only gently walk))