SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cover is very beautiful, I had a small crack, the store returned a part of the money. Thank you very much to the seller, communicating perfectly. I recommend the store. Don't forget to unglue the sticker with a round plastic pad for the window cover, I first did not see this sticker, until the salesman told me. 5 + I bet for communication of the seller!
Good product excellent delivery time 10 days from ordering to been on the doorstep have other products ordered 6 weeks ago and still waiting. Highly recommend this store
Very fast delivery, 12 days to Kiev, I do not know how it turned out, but pleasantly surprised. Best store on Ali.
With him, TLF is just huge, like a shovel. Sure I won't. -I did.
Already time to drop the phone in this case! Flew 5 meters forward about sidewalk tiles! It's the whole thing! But... protected in my opinion is good only top, in the lower corners I still lack the density of rubber, thickness. And I wanted a little more distance from the screen!
Excellent vendeur, expédié rapidement . Un peu de délais a cause de la pandémie . Je recommande ce vendeur et son produit. Merci
Суперр быстрая доставка до МО меньше двух недель, товар отправлен через 10 мин после оплаты, продавец отписался что отправил! Чехол огнище, качество на 5+, упаковка на 5+!! Спасибо, будем заказывать другие цвета
В целом чехол нормальный.до Питера за 2недели. Чехол немного не такой как я представляла .он без стальных вставок ,или других противоударных составляющих.немного заходит на экран .в общем неплохо .продавец отзывчивый сразу отправил
Excelente
Parece muy buena, ha llegado rápido, muy recomendable !!!
Доставка быстрая, чехол качественный, рекомендую!
Arrived very well packed. Only the lens that is in front of the logo that was a little scratched.
Доставка быстрая. Чехол плотный, объёмный. Телефон увеличился. Задняя часть покрашена , на моём чехле имеется не однородность покраски.
The product is of very good quality, but my expectations. I'll be back in Mexico 17 days. It's very well protected my cell phone and the measurements with are accurate. I recommend the store
The case is just gorgeous. Bought myself already second (as a spare).
At the moment this is my favorite case (and I have their entire collection) it is really luxurious, very comfortable, beautiful, protecting. And packed above all praise. Bravo to the store. Buy more other colors
Nice case. Well packed. Thank you store!
IPhone Xs. I really like the cover, it sits tightly. I advise you to buy. I came to Ukraine in 3-weeks. Buttons are pressed well.
A good cover, sat tight, not slippery