SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Это одна из лучших покупок на Али! Свитер просто супер. Теплый. Сшит аккуратно. Точно такой как на картинке. Я на русский xs, взяла размер s и он смотрится как оверсайз, чего я и хотела. Доставка быстрая, чуть больше недели в Спб. Я рекомендую товар и продавца, обязательно буду заказывать здесь еще!
This is the best thing I could buy!! I advise store on all 100% <3
Очень крутая кофта. Всё подошло по размеру. Спасибо продавцу
Dense and quite warm, came without leads and holes, so everything is super. It came fast too!
I arrive several days earlier than I said to arrive, which is good, I have not found any imperfection to you so far. The only thing I would put a but, I just feel like the shark pattern is in a different position than what it looks like in the product photos, but it's still okay.
Кофта достаточно тёплая, немного имеет не приятный запах. Приятная к телу (но лучше постирать и тогда будет вообще прикольная к телу). Рост 170, вес 48. Брала размер XXL, не особо большой. Ели, ели доходит, до ног. Рукава длинные. Рисунок и надпись четкие, нитки не поторчат. Во всем остальном 100000 из 10.
Very nice sweater, the quality is good. Went 1 month
I came to Peter in 10 days. I bought the largest size, I will be comfortable with growth of 1.70, freely, but I think it will be short for a high person. Let's see if the friend likes it, by the way, 1.80. In principle, on the eye I assume that it will be in size. If you need something very big, it is better to think several times. To the store, thank you, after my request sent immediately the parcel, came even earlier than written in the application)
Very soft sweater. But take on the size more, and if you want straight oversize, then 2 sizes larger
Fast delivery always pleases (only a week). Asked the store to send 2XL, which he did. Thank you. I took a boy for height 171, weight 55. I wanted an oversize. It did. But the oversize is small. In fact, this is about 50 size. The quality of the sweater is close to the picture, but this is its budget version), but I was ready)
Nice sweater! On height 173, size m. Sleeves are not short, the sweater itself is also just right
Is very A healthy sweater!) at its height 160 took M all perfectly suited. To Ivanov went 15 days. With the store did not communicate
I took a larger size, and in the end the village is like a glove. And so I like everything
Wonderful! Comfortable and big, not too soft) Meet my rats on 3 pics INST: lafhellirr (kind of)
On the growth of 163 XL was just, but I ate an oversize Ho, but the jacket is baldezhnaya
Cool sweater, a little thin, as for me. Smelly, stretches, norms will be.
Guys, this is just a bomb jacket!!! I ordered myself, because. I love the oversize, I decided to take M (my parameters are 167 r-r 40-42). I really liked how it looks on me, it's a pity just that the length is not as big as I expected. There are no complaints about the quality of the sweater: there are no puffs or marriages and there are no flattened threads. The picture is clear. The only thing that strains this factory smell, but I think it can quickly be fixed with washing) thanks to the store for the fast delivery. I'll order more from him. I advise the goods!
Fast shipping, responsible store, item description is exact… me charm the sweater
AMOOOO I love it is more comfortable if you order a few more sizes for the fabric it is very nice