SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress came quickly enough of all the goods. Not "stuck" in a new year with quarantine. The quality of tailoring-in the usual fun)), a little uncomfortable put on. The price is pleasant, when it is worn-no jambs can be seen, it looks good, it depends on the figure, but it does not look cheap. The waist is overstated, almost under the breast, it can not be changed by any belt, etc. The sleeve is shortened. The dress itself is normal in length. Very strongly elecrisis, it is impossible to remove from pantyhose. I'll try to wash, antistatic may help. The photo shows-the bottom of the dress between the legs. Size. I wear M, 36-38, 44-46. My parameters are 92-76-95. Height 168. This dress bought L. I will say for sure-less can not be. On the shoulders and in the chest sits clearly. The picture is pleasant, the speckled is not white, but beige, for the blond is good. In general, you can wear for a change.
Lovely dress , nice material, but sintetic. Very fast shipping , 1 month to Bulgaria
The dress is very very beautiful and quality. The material is very pleasant. Does not electrify and does not shine through. My parameters 84-64-84, height 162, weight 46.
Dress-bomb, does not shine through. At 48 size XL came up perfectly.
Great dress, belt not included, order s, all perfect, but short hoses) There were many комплементов all love and myself included) Good store to contact the tracker in Russia is not monitored, but seller help track the package)
Delivery was before UFA more than a month. In the dress climbed, but as I sit, I did not like it. Отдала daughter. She's delighted. The fabric is pleasant, the color is as in the picture.
The dress is fine, the fabric is dense, although the photo seemed to be chiffon! Not for the first time I order a dress from this store, I really like it! There is no smell, belts-strings! Very satisfied!
Ordered 15.10 (for 1045₽), delivered 01.11. With the store did not communicate, every step was tracked. Synthetics, but rather dense and pleasant to the touch. The lining goes from the seam with lacing and down cm 60 +-, but I did not notice that the fabric shines through. Tried on, as soon as unpacked-very electrified. After washing-stopped sticking, even on the nylon. No defects, no smell, perfectly processed seams. Externally-the dress really liked. My parameters: og-96; opg-82; ot-73; ob-100; growth-170 In the shoulders perfectly sits, but the sleeves are short. Tangible. In the photo in the reviews on the girls of all the complexes sits well, I somehow do not like it very much. TK ties above the waist, if I tighten strongly, do not breathe, if weakly shapeless. If they were 5 cm below, it would be better to sit. Even if you can lose weight in the waist, so that it was clearly expressed, then you will not do anything with the ribs :)
Take the size in size. I took on M why/then XL, it was necessary less. But at the waist is tightened and looks good
Cool dress! not translucent, very beautiful color and print! Thank you store for prompt delivery and present in the form of rubber ***