We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chain is a little chunky but not too chunky and perfect length. The store sent it very quickly and it took just under a month to arrive which I’m pleased about , would buy again from here
The goods drove about a month, came without damage. The details are fastened together and do not bend, in general, it will be unusual to wear this. The lock works. I did not communicate with the store.
I take the second set already, stylish and can be worn separately on the bag) as a plein keychain
Great quality chain! I highly suggest this store! Exactly what I thought I was getting for a great price, I will buy from them again!
It came in time. Whole. Recommend. Pretty, made of metal.
very cute it’s thicker then i thought but i still love it
It's okay, it's fast. If the color disappears, you can repaint and Polish. The main thing is to show imagination.
Chic chain, very long searched for similar. It looks just awesome, made qualitatively. I love her. Delivery in 28 days, the item was combined with other orders. I advise you very much.
The chain is super, everything corresponds to the description
Excellent necklace, beautiful. Ideal for overzaz sweatshirts. Recommend!
It’s cute, not much else to say lol
Also very good chain. Everything is done super! Advise)
The chain is beautiful, I really thought the links would be smaller, but it's my fault. Thank you to the store for the sensitivity, I'm surprised, she went 15 days, though she did not track. If you want to order but fear, do not worry
It came quickly, the store is excellent. A little uncomfortable that 2 chains and almost one size, because. They hang on the equal. And so great chains! Recommend
16.09 was made an order, 10.10 took. Chains are very beautiful, light, very glad, thank you very much))
In Moscow came in 19 days!! Quality super: metal, moderately heavy, rings, does not bend. Looks very stylish! Take it will not regret)
in the version i got it came exactly accurate to picture however i was actually expecting it to be a lot longer. something that also happened with shipping though was im not sure what happened to it but the entire thing was banged up and on the bag it had some (shallow) holes (however the package itself was pretty much fine).
I really liked the bracelet, I will order more
Almost a month to Belarus. 11 hearts, a long chain allows the necklace to sit both tightly on the neck and lie on the clavicle, very satisfied, thank you!