We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is less than three weeks in 31 region. Tracking full before receiving on mail. Three things in the kit: a jacket, a vest, pants. The color is excellent, light pink with a creamy yellow shade, not white, because of this dissonance is not, everything looks great and looks. We took the largest size of 4 T for height 100 and it turned out with a margin, we will wear from two years and perhaps by four years it will become small. All things are of the same size, which pleases, because it will be possible to wear the kit completely, and not separately, as often happens with suits. The composition of synthetics and cotton, there is a shine and squeak in the suit, so the synthetics are more, but no one will wear it on his naked body. Inside the insulation, White small fleece, so spring-autumn and cold summer in the evening is ideal for dressing. The store sent quickly. Yes, in the reviews write that suits with spots come and this is true. We have on the embroidery of the cat on the pants the mustache is dirty with something black, and it seems to be eye-catching, but not quite pleasant. Decide for yourself!
Доставка быстрая. Качество хорошее костюмчик классный. Тепленький. На ощюп приятный. Продавец молодец.
Beautiful, bright, high-quality, warm suit. Delivery fast
Article conforms to the site Ali Express but seems a little big for 3 years. It does not matter because she is barely 2 years old and puts a size above her age. It'll take longer.
Very cute Babydoll. Quality material very good. Without protruding yarns, sewing nice. No smell. Recommend.
Very fast that I arrive and excellent 5 stars product, the store also 5 stars
Magnifique tenue. Bien chaude, doublée matière polaire dedans et polaire lisse dehors. Très beau bleu gris, finitions de couture impeccable. Le gilet avec capuche ourson est à tomber ! Envoi très rapide, un grand merci au vendeur !!! Attention, taille bien, voire grand. Même si l'enfant est grand, prennez la taille exacte de son âge.
Огромное спасибо! Продавцу, товар пришёл быстро, все как в описании, покупкой очень довольны, костюм очень тёплый, маломерки правда.
Oooochen cool, soft, beautiful, cool simple! Took as a gift, I think I will like it. A couple of strings stick out, but this impression did not spoil me. I did not communicate with the store. Sent out in a couple of days after order. It's been 25 days.
Super. Branded , Not underground. Warm with a small fleece. Embroidery is competent. Not stickers (there were and such). Take it, I recommend it. Worth your money.