SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery.good product quality.will defitnely buy again.
amazing !! it looks really Nice. and it is stretchy. i would say it is an size m/l instead of xl.
The blouse is good. Looks like in the photo. Delivery to Ukraine 2 weeks to new mail. Knitwear is thin, pleasant to the body. Sleeves a little stroller, but not critical, a little. I'm happy. Thank you!
Very fast delivery. 2 weeks to lithuanian. Look good qoulity. My bust 98cm. Size good. The fabric is very elastic
The parcel was 13 days old, satisfied completely, the quality of the fabric for this price is very cool, pleasant to the body! A little goat sleeves on the seams, but I was ready for it, I'll fix it! Sleeves keep the shape, all class is shorter! Recommend!!!!!
The blouse is awesome. At OG 90 from 76 growth of 155 villages is excellent, it stretches well, rukova is beautiful, a little stroller. The store sent at once. I recommend to buy.
Same speaker, size Great well I recommend!
Love is in the body
Cardigan Super uszyty, cool lies, well packed, all happened entirely, temporarily also no objections. I am glad recommend salesman and its ciuszki. Can leisurely shop will come product as seen in the pictures. Again confidently recommend.
A good blouse (although the sleeves are a little confused), though, buying it, consider, that the fabric is not dense, but as noodles-it stretches very well. I ordered my daughter M-it turned out to be big
Good value for money. Size correctly. The scratched sleeves a little at first.
As in the photo I am very very satisfied with my top. Delivery for Canada is very very fast arrival before the expected date about 10jrs I recommend this product I will order an Delivery
Very good
Came very quickly-a week to Moscow. Served. The fabric is thin, but do not be afraid. It is of normal quality. And pts cool sleeves. For such a price 5 points and with jeans, and with a leather skirt I will wear.
Super cute!
Very beautiful but thin. The size is perfect, will buy more colors.
Blouse to the Moscow region came in one month. The fabric is thin, but does not shine through, the sleeves are a little prickly, but not critical. On the blouse there are some stains like from the iron, I hope after washing everything will be evenly.
Really nice
Krasivaja, horoshoje kashestvo,mozna brother bolse L ball bi padlineje. Spasibo
Super. Class. Thank you.