SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I wear 44 size, the sweater came up. At a height of 160 cm, the length of the sweater came up. The length of the back is 60 cm. Sleeves are long. To the touch the sweater is soft, dense. Delivery to Kiev is long, 1,5 months.
Sweater liked. On the size 42 well approached, and the bag does not look, and does not fit. The height of 166 is not short. Very soft and warm. The seams are also quite nothing. Thank You
very comfy!
Order on sale and how long it went. A little square arms, but this can be corrected quite a little sewing. Photo attached parameters 80-60 (wear xs)
Cool sweater, soft, quality, warm, the color is beautiful, closer to terracotta (not red). At 44, 156, OG 90, very loose, oversize, as I wanted, the model is wide. Delivery is long, to the Moscow time for 1.5 months, combined 3 parcels from different stores.
I ordered 11.11 received 15.12, Kiev. the sweater is soft, pleasant, but it turned out to be big on me. Mom dressed, she has a size M/L, she was good. Do not like how the sleeves are frayed
Nice jacket. PROD quickly sent the order and came quickly. Ordered 11.11, came 27.11
Nice colors, very soft. Normally wear size M. The sweater is oversized.
Girls to me such a beautiful sweater came, the coloring is similar to a plaid, however, it is also very tactile sensations))) It's straight my love The quality is simply cosmic, soft to the touch, pleasant to the body, the style is loose, the sleeves are lowered, there is a neck, the style is not like one of! Apparently because this is my favorite Korean style, came in a normal package, neatly folded size is one On my parameters: OG-83 cm. OT-72 cm. Height 164 cm. Weight: 53 kg. I sat perfectly, as I really like it, the full length of the sleeves is 45 cm but since the shoulder is down then the sleeve is about 56 cm turns out Itself product length 57 cm Back docking strips match, recommend
Soft knit quality, does not itch on the skin and warm. Exactly the images. In my measurements 98/80/98 and height 160 is a little fair and the narrow sleeves and A short hair, in a smaller person you will be looser. Still happy for the speed of Shipping, one week. Thank you very much, I recommend quality.