SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ooooo, dress bomb, looks chic, expensive, exclusive, for height 160, OG 115, OB 115, free, up to 54 times. Beget perfectly, so beautifully sits, as it was for me sewed, very glad of this purchase, this is my favorite store, all things of high quality, exclusive, boutique,
Was oooochen long delivery. Ordered November 11 with the calculation for the new year, and received January 11, that is, exactly 2 months later. All the holidays passed without this dress. But the store is good, he was worried))), wrote post-op messages). I liked the dress, very pleasant, light, unusual, clearly pay attention to myself. I liked the quality of fabric and performance, knitted cuffs and collar look beautiful. My husband took away, said that as a bag of potatoes)), and that my dress is full. Of course, this is an oversize style, and the dress itself has an air volume due to the fabric. But I will wear a dress when my husband is not around)) when I put on, I will add a review of the photo.
Just like the picture the only thing to put a picture on because it's pretty transparent.
Very beautiful. Sewing thoroughly. Transparent, you have to dress up un'altro piece below. Advice the store
I ordered 11.11. At the post office received 10.12. The dress is gorgeous but, but strongly shines through, why sew without a lining here? The price would not have been for him, and even on the neck such a seam, that's how to hide it in the most prominent place, the respected producer should take this into account.
It’s ok. A little bit expensive for the item without lining. Better to use it with a belt.
Cool dress/tunic. The size approached perfectly at 50 RR. (og-108cm). Transparent. There are pockets. My photos did not come out, later on I will add.
Excellent tunic. Look expensive. Seller recommend, never disappoint!
Ordered 11. 11. it is 27. 11.как always quickly in this store. and in пакомат. dress is beautiful, but no one has written that it is illuminated!!! it is necessary to think that underneath .. og 120 cm come.