SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is excellent, matches Description. thank you!!
102-88-110, height 167.in the chest is great. i'll try to change. It is necessary to decorate something, otherwise, mourning.
Dress Super!!! Odorless, soft. At 52 Russian is free.
Received your order, everything is fine, delivery to me 100 days, the store is not guilty, it is all ukrpost, even opened dispute, but the seller did everything possible, dispute closed, after a while, I have an order. Packed normally. The order is very satisfied, the spouse is delighted, I recommend
Long shipping. A little smell from tulle. Sewn neatly. The size is 46, in my opinion, large. Just at 50. I hope I wear it a couple of times.
The dress arrived in Ukraine for a month. Just like the photo, the description fully corresponds. On the parameters 90-64-98 (size S), height 164 sits as in the photo on the model. The length of the upper part of the dress covers the knee, the lower part of the mesh is another 10 cm below. Knitwear upper part-dense, feels cotton with synthetics, saturated black. The lining is black (different from the black top, maybe because of the shine) is also tight jersey, not prickly. Two layers of mesh in the form of ruffles are sewn to the lining. Looks not liquid. The mesh is soft, the stake is not worth it. Sewn everything neatly, the threads do not stick out, no smells. All seams are processed by overlock. Everyone is happy. The dress is bought at a discount for $19. Exceeded expectations. During the winter-spring period is wonderful. The store is sociable. Thank you. Perhaps not the last purchase in this store.
The product corresponds to the description. The order came in three weeks. Quality is satisfied. The fabric is very pleasant to the body, thin jersey. The seams are even, the threads do not stick out anywhere. Mesh without damage. The size of 50-52 came perfectly. Seller recommend.
Dress Super! Top jersey, pleasant to the body. At 46 came perfectly. The producer is very attentive.
The dress came to the post office in Moscow for 2 weeks. The first impression is positive. Heavy knitted top, light lining, double mesh. Everything, as in the description. I tried it right away-it looks good, I will wear it. How to behave in sock and washing-I will add later. My parameters in CM: The volume of the chest is 108, the waist is 85, the hips are 113. Usually I wear the Russian size 50. Height 167. Below the knees.
The beautiful dress, size 48-50, Height 170 weight 74 buy, advise, delivery 2 weeks