SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As usual from cupshe chic swimsuit. Chest Volume 92, bottom 46, took L
Gorgeous bikini, nice quality! Good fabric, neatly sewn. Thanks store I go definitely more order.
Cute. The Cup curtains a bit to make a small flaw. Flashy Colors and lovely
Great quality. Very bright and fits well. I ordered true to size
Cool swimsuit, quality! threads are not stuck, stitching well, when washing does not fade. The price is nice, in Russia it would cost much more. At the height of 170, og-90, of-70, ob-100 approached the size of M. The purchase is very satisfied!
Swimsuit is good. Delivery is 2 months. Packed well. The order is satisfied.
Issued 30.01, received 05.03. Item tracked! Quality is very pleased! Packaging above all praise of shortcomings has not yet found. Order by size grid! Ideally sat lining in the bodice can be removed! store recommend
I can't wait to wear it soon!! Quality product, the clour is fantastic, I’m very happy with the purchase!
January 20 ordered, February 18 received. The store sent it immediately, but considering the Chinese New Year... Quality, as always, excellent. Very beautiful swimwear, and the bodice imagined a little brighter. At 90-66-96 came. At 75 D in volume, the bodice is slightly wide. I'll either cross the clasp or just tie it up. Swimwear and for more hips will suit unequivocally. This is my third swimsuit from this store and I'm sure-not the last
Quick delivery with some extra money delivery. The quality is really good, my normal size is M and fit perfectly. The feels on the skin is very good. Highly recommended.