SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Доставка 10 дней. Брюки понравились. Лёгкие, летние, похоже на лён, но тонкие. На мои параметры талия 74, бёдра 96, рост 164см сначала заказала 2XL сидели плотно на мне. Отправила обратно по бесплатному возврату и заказала эти. Сидят свободно, как и хотела.
Good Pants, nice stuff. The color corresponds to the picture. But! Sit down after washing a little, so wash at low temperatures. Approached 62 Russian size.
Good pants for the summer. 6xxl on about 120 cm is a little loose. Belt-elastic. There's a little smell. I hope it's gone.
The product is better than the picture, the fabric is denser, not synthetics, on the hips 107, the waist 90 4XL pants fit in size, sit freely, the height 160 Seller recommend, fast shipment and delivery. Thank you!
Come quickly. The fabric is not bad for summer, sewn qualitatively. On the volume of the hips 128-130 cm took the size of 8XL. approached normally
It came quickly, but the size is not 8 XL (the volume of the hips should be 126) and here 120 is more than 6 XL on the iheni table wanted to be to be I measured by a centimeter, the quality is good, I advise the goods to repent and on sewing, I received for the third week. thanks for the fast delivery.
Description of the goods exactly, still guided by the reviews, sewing very neat, there is nothing to complain about. Thank you very much to the store. I recommend everyone to buy, especially if small hips focus in the table on the size of the hips. The goods came very quickly, I'm very pleased.
Sent quickly, but because of our mail it was almost a month. Good light summer trousers. At 52 sat well
Посылку получила, всё было хорошо упаковано, продавец быстро отправил, шла посылка всего 10 дней, получила в пятёрочки, быстро и удобно. В брючках, немного ошиблась в размере, нужно было на размер меньше заказывать, но это не беда, я довольна. Прадовцу спасибо, рекомендую.
Delivery in 10 days, the store sent immediately. I liked the quality. On the hips 108, waist 80 pants in size. On the height of 160 to the ankle. In principle, comfortable, but I wanted a little different effect. If I take in a different color, I'll take even more on the size.
Very good panties. Ordered on May 17, received June 4. On my parameters 116 hips, waist 98 size 6XL sat perfectly. at the waist you can still adjust). The length to the ankle is 1.65. I will order another color! For the Summer Super! The store is great. I order not the first time from him. Very correctly advise the size. Recommend!!!
In Moscow in 11 days. At the height of 165 came to the ankle. Correspond to the description. Size 7 XL at 54 is free. Good trousers for the summer) with the store did not communicate. All sent out during, thank you!
Panties Super, the material is good, the delivery is very fast
Good Pants in hot weather. With the size does not seem to miss.
Very cool, good material, beautiful color. SIZE The agrees. Recommend
Штанишки классные,летние,52 размер, просторные, приятные.Ткань лëн.Заказ прибыл за три недели. Продавец умничка. Рекомендую: "Али баба! "
Were small
7HL for 56 times looks very good all came up many thanks to the store quickly came
Fast delivery. Good quality. Thick enough not to be transparent. Size well according to the announced measures. Falls very well
Excellent summer panties! Sewn very high quality, dense and soft fabric, lace acting, the color is pure blue. On my volumes: from 82, about 102, 162 cm height sit well, very freely. Perhaps I will buy another color, but the size is smaller. The length to the bone. Thank you for the quality goods.