SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sent long in connection with their holidays. But it came quickly. I really liked the dress. For the summer is excellent. I did not expect it to sit so well. The straps are adjustable, behind the back is an elastic band, which provides a good fit to any figure. At its 44 (168-90-74) ordered M. length slightly below the middle of the calf. Thanks to the store for the quality goods.
At 92-77-104 in the chest is cramped, but, I think, the elastic will stretch. Very delicate sundress, in the composition of cotton, there are no tags simpley. The threads stick out, the hinges are not very well processed, the buttons need to change. But for such money I will not even think about removing the star-I will finish it myself! Coloring in speckles looks glassno! With accessories will go out. Does not shine through, you can wear without linen.
Great dress. Worth buying. Good quality cloth. I loved. Model and color identical photo. Wear 36 in Brasil and ordered size S. Was great for me.
To Moscow delivery month. On the volume of the chest 97 cm the village is normal, at the waist a little dangles (volume 69 cm). With an increase of 165 cm to mid-calf
As described, good quality buttons & straps sewn well & in the right place. Bottom skirt part is unlined so recommended to wear lighter underwear as dark you can just see. Beautiful yellow colour will look great once ironed. Took bit over a month to get to Australia.
Beauty dress, very good quality, unfortunately proved to be too small :(
Matches the image. Beautiful little summer dress. Fast delivery. A little transparent on the bottom of the dress.
Recommend. Is enough long, but and so wygakda nicely
The dress is cool, it went a long time, a little bit in the chest is unlikely
Sundress Super! Everything corresponds to the description of the store: color, style, material. Pleasant fabric, straps are adjustable, on the back of the elastic band, two pockets. At a height of 176 the length is slightly below the knee. Or parameters 89/72/94. I took two sundresses: red and yellow, both size M, so the red color sundress is smaller than yellow, in the chest, at the waist presses, yellow-excellent!