SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
La impresión de las camisetas es idéntica a la foto.La talla s talla grande y la parte de la camiseta abajo es estrecha.Llego muy rápido.
The comanda arrived in the scheduled time. The fabric looks solid and good, but the adult size I find it a little big for me. I ordered an S and I think it's going big, but I prefer it that way. I asked my daughter for A 4-6 years and she's doing fine. When we can see Grandma, we'll give her size's opinion.
The fabric looks very good quality. In the description he put cotton, but on the T-shirts he doesn't put composition
I love it.
Very good store, wrote me by chat to confirm the sizes and they sent me some gift socks. Elastic fabric, very nice to touch and very exact drawing. I recommend 100% to the seller. Attached photos.
Super fast shipping! Very nice and friendly store, exact product! The sizes are a little big but the fabric is very good! I'll repeat! Thank you very much
Exceptional supersoft fabric quality. Sizes something big for Spain
Envío súper rápido y con regalito incluido. Las prendas calzan súper bien.
Very cool T-shirts! Description corresponds to) a very sociable store, I explained everything, and quickly sent the goods) a quality print, the fabric of course synthetics, but the ocheeen is soft soft is And I think to my daughter for 1,5-2 years will be just) another seller put a gift-bib, very cute) thanks)
It's very nice to the touch, very good quality, says it's mother and daughter, I have a child but tb serves. Very satisfied with the purchase, I will repeat
Very soft to the touch. Care looks like they shrink when they're cotton
Very pretty, quality the fabric and came to me with a little gift
Suuuuper Nice, the two T-shirts. Non-sticker ink print and super soft fabric, nice and with elastane. I hope you don't lose color or shape when washing it
buena tela ,buena impresión,bien de talla. muy contenta
The shipment has arrived in 20 days. The shirt is nice and elastic and looks good quality. The drawing has the same color as the description. I also got a pair of socks with the order, thanks! I would buy again and recommend the store.
Soft great material, colors as photo. Fast Delivery
The quality is good, no foreign smells, the size matches. To the touch pleasant, socks Detsky put as a gift, thanks to the store. Recommend.
So beautiful and the fabric amazing super soft. Also they send me a little goodie (socks) thank you store!!!!
Super fast delivery. And gift some socks for the little one.
Perfect quality