SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good quality, отслеживались. thank you!
in general all like, зделать длинее straps and b can only
loved! it took a 50 days more are beautiful-thank you.
lovely very fast the delivery, excellent store.
came all pies. but almost n mix for repair. however will unweave pq has no sewing in down.
month дошло хабаровска to and week. t-shirt, smell no, dense, neat seams. not отслеживалась. it is in the package. satisfied i. to store thank you very much.
all seams are straight, effect is excellent. itao feedback on: https://ru.itao.com/u/303827032#post-10006948695078
I couldnt take a picture but i gifted to my cousin other color that i ordered before she likes it
Delivery of two months. the quality is good. shorts are smooth, have a little smell. the color is not white but rather milk, but beautiful. another will order another color.
Liked the tops the length on the growth of 170 is normal, if, Of course, the volume of the chest did not eat))) size s, no more. I recommend!
Great jersey at a great price I take the third. Suitable size to 44
These shirts patrons Ali has no time натыкались many purchased. I did not want to give almost 400₽ shirt and i kept postponing the purchase. one has not yet stumbled upon this store, where cost exactly twice cheaper. T-shirt quality, the material stretches. but! T-shirt for petite. my settings og 88, 64. if the girls magnificent breasts, jersey stretch in breadth and is as the bust, not a top. very short top. I took the summer skirt at the waist, so well but with the pants no longer wear. see photo. pink color like dusty rose is not pig. instead of blue too dusty not sky blue as the photo from the seller. all happy.
Delivery month and a half, the quality is good, fabric is thick, khaki color looks like dark beige, beautiful color matches the description