SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's beautiful.
A little strange pull out under the chest. But in the photo of the store they are. For such a price, charm.
I love the dress it’s exactly like the picture silky and elegant. I can’t wait to wear it
I was satisfied, delivery 3 weeks!
Beautiful dress
It came very quickly. Sits perfectly, the nightie does not remind.
Nice :) very fast delivery
It's very pretty as in the picture but a little transparent but very beautiful the dress thank you
Very fast shipping. Dress very lovely!
It's so heinous. Which as they describe it.. Is perfect.. When I used it I will send a picture on
I love it, it came in a month, the fabric is soft and nice, the suspenders are adjustable, I 've got something wide and I 've got to get it fixed but it's beautiful! Height of 1.62 is 4cm above the knee. Waist 62cm size S.
Thank you! Fast shipping! Packed very well, quality at altitude!
muito bonito, o bege é o mais bonito
Платье очень красивое. Ткань тонкая и торчат нитки, но можно обрезать. На большую грудь. Я пришила чашечки и стало супер. Рекомендую
Доставка была две недели до Москвы. Сел идеально, как на фото. Очень похож на те, что продают в бутиках за 8-9 косарей. Отпаривателем разгладила и супер)
muito bonito, cor viva, só acho que a alça poderia ser mais grossa, fora isso é muito bom
C’est trop jolie bonne communication et ça taille correctement fidèle aux mesures en plus la robe est trop belle
Платье хорошее, но тонкое. Материл приятный. Отпаренное платье смотрится намного лучше.
Платье пришло с неровно прошитой строчкой, но слава богу, мне удалось по ниточке лишнее убрать, что строчка где она должна быть, там и осталась. Не понятные пятна внутри, отстирались! Мои параметры об 83, талия 68, платье идеально подошло по размеру. Ношу обычно xs-s. Спасибо продавцу! Когда платье отпарила и побрызгала антистатиком, выглядеть стало красиво, в летний вечер на свидание, то что нужно!
Beautiful dress, I recommend it absolutely. The material is satub, very shiny,, not transparen. The strips are adjustable and thanks of the ribbon on the waist, you can adjust the dress according to your body the escote is very open, for me too much, but the dress looks very sexy, and soft at the same time. The color is less intense as the picture shows.