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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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really cute. I thought I was a moron fo ordering a two piece without trying it on. it fit great. great quality. I'm 5' 3" and 145 lbs and bought a medium
Corresponds to the dimensional grid of the store. My parameters are 168 cm, 90/72/100. Melting sat perfectly, the bodice by volume sits well, but the cup is slightly too big (I have a size B). Delivery fast, about 2 weeks to Moscow region
For people with the figure "pear" a little does not fit such a swimsuit, panties just, the Cup is big, had to bruise
Very cool swimsuit! Color, cover, just like the picture. The size range matches. I am at OHG 91, OPG 74, from 70, about 92, the girth of the leg 55 sat very tight, but nowhere presses. The rear straps are adjustable. Inside a layer of white fabric, the swimsuit is opaque. There are thin cups in the chest, do not interfere. The chest can be placed and bigger than I do, but on the buttocks and legs upstairs. On the narrow hips. All seams are smooth, made qualitatively. The store sent quickly, the order is satisfied.
Great swimsuit, could be smaller size to order
Swimsuit received a little earlier. sent in the original packaging of the store, pleased! The Cupid itself is in a bag with a zipper, convenient. Swimsuit only such as in the photo. The color is bright, juicy. The quality is good, the fabric is pleasant. Ordered size M, size in size. Thank you very much, the swimsuit is very happy, I will order more!
Everything is fine! Swimsuit liked. read reviews of all customers. ordered size based on them. not mistaken, came up perfectly. the color is beautiful, bright as in the picture. Thanks!
The swimsuit came quickly enough, there is no smell, packed in a brand bag, the biokes look impressive. Knitwear is dense, no damage, the colors are bright. Having read the reviews, took the size smaller than I needed on the store's size table, and did it correctly. The Raincoats sat down like wiped. And the top, even if it came in size, was a little upset. Straps are very thin, chest D hold symbolically, it tries to fall apart on the sides. Before wearing, I will stitch a little. To the seller there are no claims, thank you for the quick work and the quality thing. Five.
Very good quality swimsuit, size table matches .. thank you!
The order came very quickly: in 2 weeks. Swimsuit as in the photo. Size M is slightly large in the chest, but it's nothing. Sew the swimsuit well. I advise you all.