SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful smart T-shirt. Size L at 89-75-100 slightly loose, the sleeves are excellent long on long hands. Long sweaters too Not short, you can not only wear high waist. The only thing that the shoulders are wide, but a little refinement will fix everything. Mom liked the update. With the store did not communicate. The order brought home the courier. My first purchase on Ali, and I'm dreaming!
So I became the owner of this fashionable blouse because of delays in connection with the holidays and coronavirus, I thought that nothing will come, but no. Slowly orders began to go, and sent to come ⠀ Back to the blouse... Spectacular lush sleeves, the fabric keeps the shape of the second material stretches, so it will suit both thin girls and those who are bigger than me. ⠀ After reviewing dozens of shops with this product and reviewing a hundred reviews, I concluded that they are one of the other different. And material and main length. Many shortened models. As a result, I took the size L!!! On my XS and I do not regret. The length is good, the sleeves are long, everything sits in the shoulders as it should. ⠀ Definitely recommend to buy. Warm spring and summer without outerwear, it will look even better perfectly will be combined if the bottom with an overstated waist.
Great! Not short to me) many write that short...
I was so waiting for her to Ng (but she came just now. Quality is good. Looks normal. But short. Only under the high waist: (and I took under the leather shorts they have not so high. But in general, the purchase is happy. True, now I do not know where to wear it, when all the holidays have passed.
The side of the sleeve is not very. White a little shines through, you need to wear body underwear then. And so very happy. On the S-M took L, in the guise, but on the shoulders you can see a little (where the transition of tissues), that bolshevata. Height 168, I'm below the navel of a centimeter by two. I saw exactly the same in the store in the city, and not the showroom even, a normal store, more expensive twice, of course.
Very pretty. Damage as the party sweater were more ecru as white but it stays a pretty top. Opt for 1 size above. I S view of M general mets. I Have ordered the size L and it's perfect puff sleeves are well.
We in the city absolutely identical jacket 60 euros worth, ordered here for 10. very high quality and exactly coincides with the picture! Thank you. Instagram: @ katherinetraveler
Great blouse! Sleeves are exactly the same as in the photo. True, I expected that the length of the jacket is standard, and it is shortened, under the high fit of the skirt or trousers
It looks like the store actual item picture in the end of photos on the mannequin. Beware; THIS TOP IS CROPPED! It’s still beautiful and sleeves are fun!
It came in 2 weeks. Beautiful. Sleeves cotton. We need to steam. The jacket is short. On the chest 86, waist 66 size with perfect.