SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super jeggings!!!! They sit perfectly, emphasize the figure, stretch well, the waist is high, I'm happy with the purchase. Recommend. The size approached perfectly, hips 97, waist 67, height 164.
Best. They just sit top on the figure. Everyone's drooling.
Cute but I asked for very small size apparently
Jeans are beautiful, the size approached exactly, M size, but on jeans are not buttons, that is, it was not sewn at all, I will have to sew myself, and in general, want now take different color, thank you store for fast delivery
I loved to buy them for, work but can't help but use them to get out beautiful
this pant are everything I was looking for. will be order more
Very good quality super cool
Jeans are not bad. But not exactly what I expected, although, others are delighted and ask where I bought it. There are no minuses, in principle, there are no, just I would like the material thinner and more elastic, so that the folds and color of the chutook are not particularly. No slaps, but for me it's a plus. I took the smallest size on the parameters 156 cm, 60 cm waist, 85 cm hips, sat perfectly! Convex ass saves these jeans. In general, very good. To the quality of tailoring there are no complaints. There was a little smell, everything was gone. In the sock comfortable. I haven't washed it yet. To Yekaterinburg came quickly (two/three weeks, I do not remember). Anyway, I'll wear it. But my ideal option will be to look for other stores
Very pretty I ordered it in S go nickel thank you
Ordered the xl and I usually wear a juniors 11/13. They’re tight but very stretchy. Love them thank you
Have some things to the pants added so that it more on a jeans looks! This is the result
Top
M for height 167 cm about 97 cm and from 67 cm perfectly sat down, very like, comfortable, not warm, for spring excellent
love love love them perfect fit will order more also earrings are cute
They are cool, but not enough for me. Don't know can stretch
cute runs small
Хорошие джинсы, высокая талия. Цвет приятный. Тянутся лучше, чем чёрные.
Ordered on February 15 and took away on March 1 Took the size M for height 163 Sits normally just below the navel I would like of course above The store put a gift earring
Like it, thanks! And I like the gift, very cute. I’m 161cm, 47.5 kg. S is tight, I feel if I could maybe choose M to be more comfortable. But I can fit in S
Photo to attract attention. Jeans are very cute. but I incorrectly counted the size and ordered s although I needed a smaller size. My height is 159 and they just collect in folds pts strongly. so you need a smaller size Most likely I will order a smaller size. if I do not find someone to change with Seller Thank you!