SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great sweatshirt! Product description corresponds to reality! Delivery to Moscow 16 days! Thanks to the store, I recommend!
The jacket is very cool! Was pleasantly surprised by the quality. Shipping fast
Shipping took 12 days. Like jacket. Interesting style. Fabric, of course synthetic, but soft body. Looks interesting. Growth 172-XL
Well, to say, the thing is sewn very well. Stylish. Size. My dimensions: bust 118, waist 100, hips 120. In the shoulders even freely. Delivery is fast, to Moscow for two weeks. One minus-before short. It will be necessary to dress the topic black. In general, I'm happy, and even look after something else in this store. I recommend.
Super thing, this time I was not mistaken, it's difficult for me to please, but here to dig up not to what, the quality is excellent, sewn smoothly, does not smell, sat down like on pictures, although the sensations are too big, but apparently it should be, the husband and girlfriend said fire). True cool thing, take it, you will not regret it, and came quickly. In general, I recommend)
Order went to SF for about a month. Model and quality fabric amazing. But I missed, in my size 87 × 72 × 100 height 164 to take the L XL instead. Afraid it would be malomerit as wear 46-48. as my narrow shoulders think it looks too loose. Be sure to buy L, and someone will give.
Thank You!!! An Interesting model, good quality fabric. Very like! OG 108, an increase of 164. Like this shop, prosperity!
Love this brand. Things are always high quality. Thank
This product for the first time. Jacket stunning. The quality is very good, nice body top fabric is very noble though and synthetic, at the bottom of the Basque of cotton, blends very beautiful. Take size L specifically to work as a model. My options height 170, OG 96, waist 70, about 94. Weight Of 56. Me very much. Recommend. Thank you so much. Be Sure To confirm a Review photo when ironed and beautiful оденусь.
Girls who doubt, take, tunic downfire, quality super, kind stylish, delivery to the edge of 3 weeks, I'm satisfied with everyone.. Put a white towel that would see what bottom .. thanks to my favorite store ..