SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered 25.09 received 14.10, I liked it, thank you
It's wonderful. The quality is very good!
The case is excellent, soft, silicone, pleasant. Came quickly, I recommend the store, the quality corresponds to the cost
Article conforms to the description. I use it every day on my phone it does not damage. Delivery a little long
Very gentle and pleasant to the touch. The color is according to the order. Satisfied.
Covers are excellent, but I did not match the color! Green and coral still anywhere, but calm Pink turned out to be more red, purple turned out to be blue. See photo...
Pleasant in quality, neatly made cover. It was a month before Minsk. But there is an unpleasant smell (I hope it will pass)
The cover is just delight. Pleasant Touch, beautiful, sits tightly. Inside there is no "pile", but also just a bomb. Take it, you will not regret it
Good covers, went for about a month. All as in the description
I drove for a long time, but the wait was worth it. Made well, soft, pleasant to the touch. A little smells of chemical something, but not much and I do not pay attention to it. The phone in it sat perfectly. Very satisfied with the purchase!
Good cover, nice color. Well protects the camera. Do not stick garbage, you can normally pull out of your pocket.
Очень классный чехол, в Украину шёл около 3х недель, через Новою почту! Цвет такой как на фото! Очень приятный на ощупь , запаха никакого не было!
This purple is a gorgeous Color. A bit more intense than in the description.
Чехол как на картинке, приятный на ощупь. После получения закидала ещё один.
Чехол отличный ! Продавца рекомендую ! В мо пришла посылка меньше чем за месяц . Спасибо продавцу ! Молодцы !
Чехол конечно не силиконовый и не такой мягкий как в оригинале,но очень даже неплох,учитывая его стоимость . Доставка до Харькова примерно 23 дня . Я очень долго выбирала цвета и конечно он не соответсвует картинке. Это бледно бледно сиреневый и сделать фото соответсвующее оригинальному фото очень сложно,цвета искажаются . Буду продавать ,цвет красивый ,но я хотела темнее . Так что если кому то нужен по Украине продам
Fast arrival time, the shield is worth the money, very high quality. Thanks to the store
Produto de ótima qualidade. Muito bonito. Fica super bem encaixado. Cor igual a mostrada.
Couldn’t be happier!!! :D The product is way more perfect than I expected. The quality is so good and the material so good too. Delivery was fast, in 10 days. I really recommend it. Very Happy. Thank you :)
Very good product. with good quality. A good buy. I recommend it