SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Took forever to arrive but it's so cute ! The material feels thin but I don't mind.
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The quality is not excellent but it does the cloth. They sent it to Me super fast
Very cute. Cropped and color is a lil diff but still pretty
Very beautiful, just like the photo, I recommend 100%
Love it! A summer vibe
It came in five days. Very fast The goods are good, all liked
Nice top
The quality is amazing I love this blouse the color is a lovely olive green, the fabric tends to crumble I recommend to keep it in a hanger, it's a garment that goes with any kind of high-rise jeans, black, white, skirts, size fits description and super fast shipping a week. I recommend it 100%
Too Beautiful size well.
Thsnks
Very beautiful, the fabric very nice and comfortable I am size S and I asked for an M, I love to ask for this page forever arrives in 2 weeks and communication with store is good, it's kind of risky the color pa is strong limon green but it's wonderful :)
So cute! Quite cropped but such a beautiful colour!
looks just like the picture, very pretty; vibrant color and good quality (especially for the low price). It arrived super soon (around 2 weeks) and I am extremely satisfied. 100% recommend!
The sleeves length is little bit small to me but the top is really accurate as described to the description. Little problem: I can’t lift my arms up or you can see my under boobs. Great to take photos inside
This is my second order at Nibber arrived before the marked date of delivery the fabric is shiny the same tone and cut as in the original I'm happy.
For girls without a chest I do not advise, I did not fit, I'll give a friend, more expensive than for 1000 buy do not advise, the fabric is cheap