SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality, Exactly as pictured and fast delivery! Really happy with my purchase! Thank you
It’s small but still too big
Good quality! If you size XS/S , L is the perfect size for an oversized effect!
I have a size L, sits slightly oversize, what I needed, the sleeves are long, the photo shows this stock. Photo was a hurry, so the quality of the picture is so-so)) the jacket itself is not thick, inside there is a light fleece. I think it'll be warm. Print-dream! Thank you very much for the goods to the store! <3
Very nice and very nice fabric. Right size.
Exact sweatshirt to the photo, I measure 1.78 and the L is under the ass so great, the sleeves are long too. It comes with little inside so it opens up quite a bit. I recommend 100% There was No communication with the store and the order arrived in 10 days or so.
The article has good quality, and its description has been very accurate. Both communication with the store and shipping time have been excellent. I am very satisfied with this purchase. Thank you.
Very soft and cotton. Shoulders are a little wide, but it's taxable. I like it very much.☺
Very good quality, same as the photo, ask for your size because it is oversize
Very pretty of very good quality, is not centered at the size but still gives a charm. Personally I took one to two sizes below and it suits me very well or a little big
I love it, I asked for size XL
Well the order won't take long but the store will take a week to ship it. The blouses are fine but the material for me is a little bad.
Cool sweatshirt, took mom, because she reminded her of retro clothes from the 90 s. Soft, warm. Material 95% polyester, 5% spandex. Size on the size grid perfectly fit, width 134 cm, length 73 cm, as you can see the difference in a couple of CM, not critical. Delivered quickly, I advise everyone!
Good quality. It's very warm. I fucked an M and, measuring 1,57, it's a little long. Super fast shipping, took me 10 days.
Very fast delivery, quality product. The description fits perfectly. The carving is wide, and the jersey is very warm. I would repeat without hesitation. Thank you!
The great fabric has arrived quickly and the size same as the page says
I liked it very much, the quality is good and perfect stamping, I ordered it in blue the same way I had to order it in green since the ALASKA letters are in that one color image,
Классная толстовка, внутри флис. Оверсайз сидит хорошо. Доставка дней 10. Спасибо!
Llego en apenas una semana a España, ¡fue rapidísimo! Me encanta, es suavecita por dentro y bastante gordita. Me cogí dos tallas más para que me quedara ancha y por debajo del trasero. El logo de delante no es una simple pegatina, parece de las buenas que si que aguanta. Recomiendo esta compra. Recomiendo vendedor. ¡Estoy encantada! ¡Volveré a comprar!
Nothing to complain about, it took 10 days to arrive in France and it's perfectly oversized for me !