SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered Xs for a daughter of 140 cm. She likes it. The inscription is embroidered.
I ordered Girls 12 years old, Posto Super!
All as in the description of the goods☺& Middot; I ordered the smallest size XS for height 155 The goods came not quickly, but also not too long
The costume is burning. The store is good. The quality is excellent. Thank you for a nice gift. The daughter is just delighted.
I went to the suit exactly in a week from China to five, given the New Year's weekend. This is super, very afraid to order for a five, after reading reviews, but everything cost. The costume is pleasant to the touch, on the tag in the composition 100% polyester is indicated. MRJ
The suit came quickly But it all the same bigger took s but it is too big, so my daughter likes the material pleasant to the skin and warm
Suit really liked, the child is happy
Надо было брать на размер больше(( качество синтетика-_-
I ordered 03.12.20, before Krasnoyarsk came in 19 days. it was packed very well. The fabric is pleasant to the touch, there is no unpleasant smell. It looks very nice. At its 46 size took S, sat perfectly. Pants are a little loose. Rubber bands do not press, everything is chic) The set itself is very beautiful, marble coloring) I recommend to everyone)
Nice suit
Until St. Petersburg is exactly a month. Visually, I liked the suit, I hope that it will do too. I took the daughter on ng, as part of the gift. Then I'll add a photo
Slightly torn on the seam, but not critical. The size matches
The costume, cool, corresponds to the declared price. Summer, the coloring is super, I recommend.
The suit is cool, the material is soft, at least a little with the size was wrong, but my daughter liked it.
Ordered M for height 168, everything is fine village. My daughter is happy. Went 3 weeks all in time
Three weeks before ekb. the costume is excellent. Plemyashka is happy)))
A steep summer suit, for a height of 165 cm took S. Sits like an oversize. Got in less than a month. Fabric is 100% polyester but very nice. Thanks store
I ordered Xs, for height 152 almost perfectly, cotton fabric, pleasant, it came in 15 days, there is no marriage, I recommend!)))
Delivery to Moscow 10 days at the point of issue. Synthetics. The material is not at all like in the birch, but the knees do not stretch. Size L at 46 is good.
The suit is super, the store sent the next day, reached in 2 weeks