SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful goods! Color, cut, size-everything corresponds to the description. Came to Moscow region for 3 weeks.
At OG 91, OT 74, OB 94 the village is good, moderately free. To the touch polyester, but soft and pleasant to the body. In general, the purchase is satisfied
Wonderful jumper. Soft, warm. On the OG 106 sat down as poured. Not in the guise. Recommend!!! There were jambs, but quickly did. The store put the bow as a gift. Thank you!
Very nice quality, very soft. Everything is neat. The store put a gift-hair band. Very satisfied with the order
Up to Chelyabinsk was 1,5 months old, the quality is good, the parameters are 90*75*100 even very normal, oversize.
Jacket gentle, due to the fact that in acrylic. Nice color bed light green. Buy happy, sleeve length is good. She wear size S, fit me good, a little oversayz.
Nice, cozy sweater. As in the photo. Thanks to the store.
Very nice jumper, tight jersey, but not thick. To quality there are no complaints, absolutely odorless, the color is exactly as in the store's photo. On OB 98, OG 94, the growth of 160 is free, I liked how I sat down. While measured at home, it was not hot at all, it pleases. Delivery fast, track tracked. While everyone is happy, thank you, and for the presentation too)))
Excellent sweater, soft, it is straight cozy as at home. In size, everything perfectly suited, as thin will be good, and medium size girls. The color is gentle, pleasant. The sweater itself in one size is presented, on my parameters 104/84/102 excellent. Order, do not doubt, the store is excellent, quickly sent the goods, everything was packed was fine. If you still think it's not worth it, take it all. I recommend definitely seller and store.
It came quickly. Pleasant to the body. Synthetics, very soft. The color is pleasant.